Team Leader

Heart of England Society; Dickens Heath; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance

Pension plan

Life assurance

Staff discounts

Stream pay access

Job summary

Heart of England Society is seeking a Team Leader to take ownership of key store areas and step up to run the operation in the absence of the Store Manager. You will lead, coach and develop your team to deliver strong performance and drive exceptional customer service, helping us become the go-to store in the community.

You'll also support recruitment, training, onboarding and ongoing team development, while managing performance, attendance and engagement, and controlling stock, waste and labour

Qualifications

• Lead, coach and develop your team to deliver strong performance.
• Take ownership of shifts, including opening and closing the store.
• Drive excellent customer service and make us the go-to store in the community.
• Support recruitment, training and onboarding of new colleagues.
• Manage performance, attendance and team engagement.
• Control key commercial areas including waste, stock and labour.
• Maintain high standards across availability, merchandising and compliance.

Responsibilities

• Lead from the front and run the operation in the absence of the Store Manager.
• Oversee day-to-day store responsibilities to ensure smooth shifts and open/close duties.
• Drive customer service excellence and community presence.

Skills

Leadership

Coaching

People management

Job description

This is your opportunity to move beyond a standard retail role and take real ownership-leading a team, driving performance, and building the skills to progress into Store Management.

What You'll Be Doing

As a Team Leader, you'll take responsibility for key areas of the store and step up to run the operation in the absence of the Store Manager.

You’ll

• - Lead, coach and develop your team to deliver strong performance
• - Take ownership of shifts, including opening and closing the store
• - Drive excellent customer service and make us the go-to store in the community
• - Support recruitment, training and onboarding of new colleagues
• - Manage performance, attendance and team engagement
• - Control key commercial areas including waste, stock and labour
• - Maintain high standards across availability, merchandising and compliance

This is a hands-on leadership role where you'll be expected to lead from the front and make decisions that impact the store's success.

Your Career with Us

We don't just hire Team Leaders-we develop future Store Managers. With structured training, real accountability and ongoing support, you'll have a clear pathway to progress within the Society.

Pay & Benefits

• - £13.59 per hour

Holiday & Financial:

• - 30 days holiday (incl. bank holidays), rising with service
• - Pension with 3.3% employer contribution
• - Life assurance (2x salary)

Discounts & Perks:

• - 10% colleague discount + double discount every pay weekend
• - 15% discount at Fabb Furniture
• - Access to My Staff Shop and wide retail discounts
• - Stream - flexible access to your pay

Health & Wellbeing:

• - 24/7 GP access, counselling & support services
• - Grocery Aid & Co-op Credit Union support
• - Wellbeing app & mental health support
• - Eye care support

Family & Support:

• - Enhanced maternity pay
• - Enhanced redundancy pay
• - Bereavement and terminal illness support