Team Leader

Farmhouse Inns - Bra_102; Cramlington; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Brand discounts on all brands

Pension contribution

Wagestream access

Employee assistance program

Job summary

Farmhouse Inns is seeking a Team Leader to guide the shift, ensuring the team has what they need and the shift runs like clockwork. You’ll maintain high standards and keep our customers happy.

This role emphasizes safe, legal, and clean bar operations, hands-on staffing, and delivering a heartfelt customer experience during busy service periods.

Qualifications

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during busy shifts to keep things running smoothly.
• Ensure the bar is safe, legal, and clean, with quick handling of any issues.

Responsibilities

• Lead by example and ensure the shift runs like clockwork.
• Maintain high standards and keep customers happy.
• Support the team during busy periods and manage workflow effectively.
• Promote safety, legality, and cleanliness at all times.

Skills

Team leadership

Customer service

Shift coordination

English communication

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Team Leader • Northumberland Business Park, Northumberland, United Kingdom