Team Leader

Card Factory; Cirencester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where your passion for customer service and leadership will shine. In this role, you will support the Store Manager in driving commercial success and fostering a culture of excellence. With a focus on celebrating life's moments, you will lead your team to deliver exceptional service and maintain high standards. This opportunity offers a vibrant environment with significant investment in your development and well-being, making it an exciting place to grow your career.

Benefits

25% Colleague Discount

Financial Wellbeing Support

Seasonal Incentive Schemes

Opportunities for Retail Apprenticeships

Access to Learning Resources

Discounts Across UK Retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating life moments and delivering excellent service.
• Demonstrates strong leadership and a positive attitude.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams and ensure high standards of service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Teamwork

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered around exceptional customer service. You will lead store teams in the absence of the Store Manager and ensure high standards and excellent service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year business strategy with the vision of becoming a true omni-channel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'apply now'. We reserve the right to close the vacancy early once sufficient applications are received. Apply early to avoid missing out.