Broker Team Leader

Lawes Consulting Group; Essex; On-site; GBP 52,000 - 76,000; Full time

Job summary

Lawes Consulting Group in Essex is seeking an experienced Broker Team Leader to manage a team of Account Handlers and Brokers within a leading commercial insurance brokerage.

You will lead, coach and develop the team, oversee workloads and placements, and build strong relationships with clients and insurer partners to drive service excellence.

Qualifications

• Experience leading insurance teams in a Commercial Insurance Brokerage.
• Strong knowledge of commercial insurance products and client service.
• Experience mentoring, coaching and developing high-performing teams.
• Familiarity with broker platforms such as Acturis is advantageous.
• Proven ability to manage complex client portfolios and renewals.

Responsibilities

• Lead and develop a team of Commercial Brokers and Account Handlers.
• Manage day-to-day workflow, ensuring service standards and client expectations.
• Conduct regular one-to-one meetings, performance reviews and coaching sessions.
• Support the team with complex client queries, renewals and placement strategies.
• Ensure compliance with FCA regulations, internal procedures and quality standards.
• Monitor team KPIs and implement improvements to maximise efficiency and client satisfaction.
• Build and maintain strong relationships with insurer partners and key clients.
• Assist with recruitment, onboarding and training of new team members.
• Work closely with senior leadership to support business objectives and continuous improvement.
• Encourage collaboration, accountability and a high-performance team culture.

Skills

Leadership

People management

Communication

Stakeholder management

Coaching

Workload planning

Commercial insurance

Tools

Acturis

Job description

PURPOSE OF ROLE

An excellent opportunity has arisen for an experienced insurance professional to join a leading commercial insurance brokerage as a Broker Team Leader.

This is a leadership role responsible for managing, developing and motivating a team of Account Handlers and Brokers, ensuring exceptional service standards are delivered to a diverse portfolio of commercial clients. The successful candidate will play a key role in driving operational performance, supporting team development and maintaining strong relationships with clients and insurer partners.

This position would suit an experienced Team Leader, Senior Account Handler or Broker looking to take the next step into a people management role, or an established leader seeking a fresh challenge within a growing and forward-thinking business.

RESPONSIBILITIES

• Lead, motivate and develop a team of Commercial Brokers and Account Handlers.
• Manage day-to-day workflow, ensuring service standards and client expectations are consistently achieved.
• Conduct regular one-to-one meetings, performance reviews and coaching sessions.
• Support the team with complex client queries, renewals and placement strategies.
• Ensure compliance with FCA regulations, internal procedures and quality standards.
• Monitor team KPIs and implement improvements to maximise efficiency and client satisfaction.
• Build and maintain strong relationships with insurer partners and key clients.
• Assist with recruitment, onboarding and training of new team members.
• Work closely with senior leadership to support business objectives and continuous improvement initiatives.
• Encourage collaboration, accountability and a high-performance team culture.

DAY-TO-DAY

• Managing and supporting a team of insurance professionals.
• Reviewing workloads and allocating business across the team.
• Providing technical guidance on commercial insurance placements.
• Coaching and mentoring individuals to maximise performance.
• Monitoring service levels and operational performance.
• Liaising with insurers and clients on more complex cases.
• Supporting business development through excellent client retention and service delivery.
• Attending management meetings and contributing to operational planning.

EXPERIENCE

• Previous experience within a Commercial Insurance Brokerage.
• Experience managing or mentoring a team, or acting as a senior referral point.
• Strong technical knowledge across commercial insurance products.
• Experience handling complex commercial risks and client portfolios.
• Proven ability to deliver excellent customer service while managing operational priorities.
• Experience using Acturis or a similar broking platform would be advantageous.

SKILLS

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• Ability to coach, mentor and develop high-performing teams.
• Organised with excellent planning and workload management skills.
• Strong commercial awareness and problem-solving ability.
• Positive, proactive and collaborative leadership style.
• Ability to work effectively in a fast-paced environment while maintaining high service standards.