Account Handler/Team Leader

NJR Recruitment; West of England; On-site; GBP 55,000 - 60,000; Full time

Job summary

NJR Recruitment in Bristol is seeking an Account Handler/Team Leader to lead a high-performing team serving a diverse portfolio of corporate clients. The role emphasizes coaching, client service excellence and close collaboration with brokers and insurers.

You will drive renewal strategies, develop strong client relationships and contribute to the Bristol office’s continued growth and governance, with ACII or equivalent qualifications being desirable.

Qualifications

• Leadership experience in managing or leading a team.
• Strong account handling experience with medium to large UK corporate or global accounts.
• Consultative approach with ability to translate risk into clear recommendations.
• Excellent organisation and prioritisation.
• Strong communication skills, calm under pressure.
• Proficient in Microsoft Office and using data to improve outcomes.
• Genuine interest in coaching, developing and supporting others.

Responsibilities

• Lead, coach and develop a team of Account Handlers, setting clear expectations and supporting progression.
• Set high standards for client service with proactive, consistent delivery.
• Collaborate with Account Executives, brokers and insurers on renewal and placement strategies.
• Develop strong client relationships and contribute risk insight.
• Support Bristol leadership in growth, retention and recruitment.
• Promote governance and continuous improvement across the team.
• Create a positive and inclusive environment where colleagues perform at their best.

Skills

Leadership

Account handling

Consultative approach

Organisation

Communication

Microsoft Office

Data-driven

Coaching

Education

ACII or equivalent

Tools

Microsoft Office

Job description

Account Handler/Team Leader - Bristol

Location: Bristol

Salary: £55,000 - £60,000

Are you an experienced insurance professional with a passion for developing people and delivering an exceptional service to corporate clients?

NJR Recruitment is working with a leading global risk advisory business that is looking for an experienced Account Handler/Team Leader to join its Bristol operation.

This is an exciting opportunity for an inspiring people leader to take responsibility for a high-performing team supporting a diverse portfolio of corporate clients, while playing a visible role in the continued growth and development of the Bristol office.

The Role

As Account Handler/Team Leader, you will:

• -Lead, coach and develop a team of Account Handlers, creating clear expectations and supporting individual progression.
• -Set high standards for client service, ensuring proactive and consistent delivery.
• -Work closely with Account Executives, brokers and insurers to support renewal and placement strategies.
• -Develop strong client relationships and contribute insight-led risk advice.
• -Support the wider Bristol leadership agenda, including growth, retention and recruitment.
• -Promote best practice, strong governance and continuous improvement across the team.
• -Create a positive and inclusive environment where colleagues can perform at their best.

About You

We're looking for someone who can demonstrate:

• -Previous leadership experience, either through formal management or an informal/team leadership capacity.
• -Strong account handling experience across medium to large UK corporate and/or global accounts.
• -A consultative approach with the ability to understand risk and turn complex issues into clear recommendations.
• -Excellent organisation and prioritisation skills.
• -Strong communication skills and the ability to remain calm and effective under pressure.
• -Good working knowledge of Microsoft Office and confidence using data to improve outcomes.
• -A genuine interest in coaching, developing and supporting others.

Desirable:

• -ACII or equivalent qualification, or actively working towards it.
• -Strong insurer relationships and confidence negotiating outcomes for clients.
• -A proven track record of developing engaged, high-performing teams.
• -A curious and innovative approach to improving client experience and operational efficiency.

This is a fantastic opportunity for an experienced insurance professional who wants to take the next step in their leadership career and play a key role in shaping the future of a growing Bristol operation.

NJR: 16986