Team Leader

Waythrough; Carlisle; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5% employer contrib.

Life assurance (3× salary)

Birthday leave and extra days

Job summary

Waythrough, based in Cumbria, seeks a Team Leader for Recovery Steps Cumbria in Carlisle. You will manage a multi-agency team, ensuring flexible, accessible support for people accessing our services.

You will mentor staff, contribute to recruitment, induction and training, and monitor performance against targets, delivering a high-quality service aligned with organisational aims.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent, or working towards it
• Full driving licence and access to a vehicle
• Experience working towards team objectives and KPIs
• Understanding needs of diverse service users
• Ability to coach and support colleagues to improve frontline delivery
• Ability to collate information and prepare performance reports
• Commitment to equality, diversity and anti-discriminatory practice
• Good IT skills (Office/Outlook)
• Experience in substance misuse or related qualifications is beneficial

Responsibilities

• Lead and supervise a multi-agency, multidisciplinary team
• Oversee day-to-day running of service areas and develop effective pathways
• Recruitment, induction, training, supervision and performance management
• Monitor service and team targets to meet objectives
• Build relationships with partner agencies to ensure right support for users
• Occasionally hold a small caseload and deputise for the Service/Area Manager
• Support team through changes and evolving priorities

Skills

Leadership

Coaching

Communication

Time management

Collaboration

Education

NVQ Level 3 Health & Social Care

Tools

Microsoft Office/Outlook

Job description

Team Leader - Recovery Steps Cumbria

Location: Stocklund House, Castle Street, Carlisle, CA3 8SY

Contract: Permanent, Full-time

Salary: £31,030 – £41,980 per annum

Hours: Monday – Friday, 9am – 5pm, with a 30-minute early finish to be agreed with your manager

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About The Role

As a Team Leader, you will manage, supervise and oversee a multi-agency and multidisciplinary team, helping to ensure we provide a flexible and accessible service to people accessing our support.

You will take responsibility for the day-to-day running of designated areas of the service, supporting the development of effective pathways and ways of working and ensuring the relevant service models are embedded in practice.

A key part of the role will be supporting your team to succeed. You will manage, mentor and coach colleagues, as well as contributing to recruitment, induction, training, supervision, performance management and development. You will also monitor service and individual targets to help ensure we continue to meet our objectives and deliver a high-quality service.

You will work closely with a range of partner agencies, including Social Services, Jobcentre Plus, Housing, Probation and other treatment providers, building effective relationships to ensure people receive the right support.

You may also hold a small caseload when required and will deputise for the Service/Area Manager when needed, providing additional leadership and service cover.

About You

We are looking for someone who can bring strong leadership skills, a collaborative approach and a genuine commitment to supporting people to achieve positive change.

You Will Need

• NVQ Level 3 in Health & Social Care, or above/equivalent, or a willingness to work towards this in post.
• A full driving licence and access to a vehicle.
• Experience of working towards individual and team objectives, targets and KPIs.
• An understanding of the needs of a range of service users.
• The ability to coach and support colleagues to develop their practice and improve frontline delivery.
• The ability to collate information and prepare reports against performance targets.
• A commitment to equality, diversity and anti-discriminatory practice.
• Good IT skills, including proficiency in Microsoft Office/Outlook.

Experience of substance misuse would be beneficial, as would a relevant professional qualification such as addiction studies, counselling, social work or a therapeutic qualification.

Experience of managing staff performance, including formal disciplinary and grievance procedures, would also be desirable.

Transferable experience is welcome, so if you have developed your leadership and support skills in another setting, we would encourage you to apply.

What makes this role different?

This is a fast-paced and collaborative role where you'll be working alongside a diverse team and supporting people through different stages of their recovery journey.

You’ll have the opportunity to see the difference your leadership can make, both to the development of your team and to the people accessing our service.

The role can be busy, with competing demands and priorities, so you’ll need to be confident managing your time, responding to changing circumstances and supporting your team through challenges.

Interviews

• Please note: Interviews have been planned to take place on Friday 23rd October although this could potentially change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year
• Inclusion and accessibility

Professional Fee Reimbursement For Relevant Qualifications

• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please contact our recruitment team