Team Manager

Waythrough View All Jobs; Halifax; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

27 days' annual leave

Pension scheme

Life assurance (3× annual salary)

Employee Assistance Programme

Cycle to Work scheme

Blue Light Card discounts

Birthday leave

Professional fee reimbursement

Free will writing service

Job summary

Waythrough is seeking an experienced Team Manager to lead Calderdale Recovery Steps, an Adult Drug and Alcohol Service in Halifax. You will supervise a multidisciplinary team, ensuring high-quality, person-centred support while meeting contractual targets and safeguarding requirements.

You’ll coach staff, manage performance, support recruitment, and maintain strong partner relationships. Roll-out of effective service delivery and reporting will be integral to success.

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent, or a willingness to work towards this in post.
• Experience of working towards and achieving individual and team objectives, targets and KPIs.
• The ability to lead, motivate, coach and develop others to strengthen frontline practice and service delivery.
• An understanding of the needs of people accessing support services.
• Strong organisational skills and the ability to collate information, monitor performance and produce accurate reports.
• Confidence using Microsoft Office programmes.
• A strong commitment to equality, inclusion and anti-discriminatory practice.
• Experience of managing staff performance, including formal disciplinary and grievance procedures, would be advantageous.

Responsibilities

• Lead the day-to-day delivery of designated areas of Calderdale Recovery Steps.
• Manage, supervise, coach and develop staff and volunteers, including recruitment, induction, training, supervision and performance reviews.
• Monitor individual and service performance against agreed objectives, contractual targets and KPIs.
• Develop effective pathways and build strong working relationships with partner organisations and community services.
• Support the development, monitoring and evaluation of the service, ensuring relevant models and procedures are embedded effectively.
• Ensure safeguarding concerns, incidents, complaints and other risks are managed appropriately and in line with organisational procedures.
• Maintain accurate records and contribute to timely reporting for internal and external stakeholders.
• Hold a small caseload where required to support service delivery.
• Deputise for the Service Manager when required and provide management cover across the service.

Skills

People management

Leadership

Coaching & supervision

Performance management

Recruitment & induction

Record keeping & reporting

MS Office

Equality & inclusion

Communication skills

Education

NVQ Level 3 in Health & Social Care

Tools

Microsoft Office

Job description

We're looking for an experienced and motivated Team Manager to join Calderdale Recovery Steps, our Adult Drug and Alcohol Service in Halifax. You'll lead, supervise and support a multidisciplinary team delivering a flexible and accessible service to people accessing drug and alcohol treatment and recovery support. You'll take responsibility for the day-to-day running of designated areas of the service, ensuring colleagues are supported to deliver high-quality, person-centred support while meeting service standards, contractual requirements and performance targets. People management will be a key part of the role. You'll coach and develop colleagues, provide regular supervision, manage performance and absence, support recruitment and induction, and create an environment where your team can perform at their best.

What You'll Do

• Lead the day-to-day delivery of designated areas of Calderdale Recovery Steps.
• Manage, supervise, coach and develop staff and volunteers, including recruitment, induction, training, supervision and performance reviews.
• Monitor individual and service performance against agreed objectives, contractual targets and KPIs.
• Develop effective pathways and build strong working relationships with partner organisations and community services.
• Support the development, monitoring and evaluation of the service, ensuring relevant models and procedures are embedded effectively.
• Ensure safeguarding concerns, incidents, complaints and other risks are managed appropriately and in line with organisational procedures.
• Maintain accurate records and contribute to timely reporting for internal and external stakeholders.
• Hold a small caseload where required to support service delivery.
• Deputise for the Service Manager when required and provide management cover across the service.

To Succeed in This Role, You'll Need

• NVQ Level 3 in Health & Social Care or equivalent, or a willingness to work towards this in post.
• Experience of working towards and achieving individual and team objectives, targets and KPIs.
• The ability to lead, motivate, coach and develop others to strengthen frontline practice and service delivery.
• An understanding of the needs of people accessing support services.
• Strong organisational skills and the ability to collate information, monitor performance and produce accurate reports.
• Confidence using Microsoft Office programmes.
• A strong commitment to equality, inclusion and anti-discriminatory practice.
• Experience of managing staff performance, including formal disciplinary and grievance procedures, would be advantageous.

If you're passionate about leading and developing people, delivering excellent services and helping individuals achieve positive change, we'd love to hear from you. Interviews will be held on a rolling basis as suitable candidates apply, and we reserve the right to close the vacancy early if a successful candidate is appointed.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.