Team Leader

MATIERE PREMIERE; Cardiff; On-site; GBP 25,000 - 32,000; Full time

Job summary

MATIERE PREMIERE Cardiff seeks a driven Team Leader to guide daily operations and elevate the client experience in a luxury boutique. You will motivate fragrance advisors on the shop floor, uphold the Retail Excellence standards, and contribute to onboarding and ongoing training with warmth and precision.

As a boutique leader you will supervise openings and closings, ensure impeccable visual presentation, analyse performance with the Store Manager, and inspire a culture of elegance, detail, and

Qualifications

• Minimum 2–3 years in high-end retail, preferably luxury fragrance.
• Experience in supervising or coordinating a team is preferred.
• Strong interpersonal and communication skills with leadership mindset.
• Fluent in English; additional languages are a plus.

Responsibilities

• Lead daily operations on the sales floor, including opening and closing routines.
• Motivate and mentor fragrance advisors, ensuring exceptional guest service.
• Uphold brand standards and contribute to onboarding and training.
• Collaborate with the Store Manager to drive sales and achieve KPIs.
• Analyse performance and implement commercial actions to improve results.

Skills

Team Leadership

Coaching & Training

Retail Operations

Customer Service

Visual Merchandising

English Fluency

Job description

MATIERE PREMIERE creations celebrate the raw beauty of natural ingredients in their highest concentration.

Founded by Perfumer Aurélien Guichard, the Maison stands for authenticity, refinement, and excellence, offering sensorial fragrances that combine modernity and emotion.

Your Mission

As Team Leader in Cardiff. You are key to ensuring daily operational excellence, motivating the team, and delivering a seamless luxury experience to every client.

Team Animation & Coaching

• Support, guide, and motivate Fragrance Advisors on the sales floor.
• Uphold and embody the Retail Excellence ceremonial and service standards.
• Contribute to onboarding and continuous training of new team members.
• Act as a role model and operational leader, maintaining team spirit and engagement.
• Actively contribute to achieving boutique sales targets and KPIs.
• Identify client needs and opportunities to drive business results.
• Support the Store Manager in analysing performance and implementing commercial actions.

Operational & Brand Standards

• Supervise daily operations including openings, closings, and stock organisation.
• Ensure impeccable visual presentation and alignment with brand guidelines.
• Represent the Maison with expertise, passion, and elegance at all times.

Profile

• Minimum 2–3 years of experience in high-end retail, ideally within niche perfumery or luxury beauty.
• Previous team coordination or supervisory experience preferred.
• Strong interpersonal and communication skills with a leadership mindset.
• Keen sense of detail, positive attitude, and true passion for fragrances.
• Fluent in English; any additional language is an advantage.