Business Manager - Harrods, London

MATIERE PREMIERE; Greater London; On-site; GBP 80,000 - 110,000; Full time

Benefits offered by this job

Ongoing training and development

Dynamic work environment

Leadership opportunities

Job summary

A luxury fragrance brand is seeking a Business Manager at Harrods to drive commercial performance and uphold brand excellence. The role involves leading with ambition, fostering a high-performing team, and delivering exceptional client experiences. Candidates should possess strong retail experience and a knack for performance analysis. The position promises ongoing professional development within a dynamic and creative workplace environment.

Qualifications

• Experience in a luxury retail environment.
• Proven skills in team management and client engagement.
• Strong analytical skills for performance monitoring and strategic planning.

Responsibilities

• Lead business operations at Harrods for MATIERE PREMIERE.
• Ensure high client engagement and performance.
• Recruit and develop a high-performing team.
• Drive performance of promotional sites.
• Deliver a refined, highly personalized luxury experience aligned with House standards.
• Champion storytelling and convey the singularity of our raw materials and craftsmanship.
• Ensure impeccable visual merchandising and strict adherence to brand guidelines.
• Recruit, develop, and inspire a high‑performing team.
• Provide ongoing coaching to cultivate product expertise and service excellence.
• Foster a culture of accountability, elegance, and entrepreneurial spirit.
• Build strong, collaborative relationships with Selfridges management and teams.
• Oversee stock management, replenishment, and operational excellence.
• Ensure seamless execution of retail initiatives and brand activations.

Skills

Commercial drive

Team development

Client engagement

KPI analysis

Luxury experience delivery

Job description

MATIERE PREMIERE fragrances are built around the overdose of a single natural ingredient. With short, direct, and radical formulations, the sillage is immediate and long‑lasting, the signature vibrant, and the experience irresistibly comforting.

All creations are signed by our co‑founder and perfumer Aurélien Guichard, who cultivates his own ingredients – Centifolia Rose, tuberose, and lavandin – exclusively for MATIERE PREMIERE in the Grasse region.

The Role

As Business Manager at Harrods, you embody the House within one of the world’s most prestigious retail destinations. You are both a commercial driver and the guardian of our brand image, ensuring excellence at every touchpoint.

• Lead the counter with ambition, elevating performance to consistently exceed targets.
• Monitor, analyze, and interpret KPIs to implement strategic action plans.
• Drive sell‑out through strong floor presence and elevated client engagement.
• Drive performance of promotional sites

Brand Excellence & Client Experience

• Deliver a refined, highly personalized luxury experience aligned with House standards.
• Champion storytelling and convey the singularity of our raw materials and craftsmanship.
• Ensure impeccable visual merchandising and strict adherence to brand guidelines.

Team Development & Talent Management

• Recruit, develop, and inspire a high‑performing team.
• Provide ongoing coaching to cultivate product expertise and service excellence.
• Foster a culture of accountability, elegance, and entrepreneurial spirit.

Strategic Partnerships & Operations

• Build strong, collaborative relationships with Selfridges management and teams.
• Oversee stock management, replenishment, and operational excellence.
• Ensure seamless execution of retail initiatives and brand activations.

What We Offer

• A strategic leadership role representing MATIERE PREMIERE at Harrods.
• The privilege of embodying a contemporary, fast‑growing fragrance House rooted in craftsmanship and authenticity.
• A dynamic, entrepreneurial environment where excellence and creativity converge.
• Ongoing training and development to cultivate your expertise and leadership.

MATIERE PREMIERE is committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates who wish to contribute to the continued elevation of the House.