Luxury Fragrance Team Leader

MATIERE PREMIERE; Cheadle; On-site; GBP 26,000 - 36,000; Full time

Job summary

MATIERE PREMIERE is seeking a Team Leader in Cardiff to drive daily operational excellence and inspire a high-performing fragrance advisory team. You will lead on-floor coaching, ensure impeccable service standards, and actively contribute to achieving boutique KPIs.

The role emphasises leadership, client engagement, and a passion for luxury fragrances, with the Store Management closely guiding commercial actions and training programs.

Qualifications

• Minimum 2–3 years in high-end retail, ideally within niche perfumery or luxury beauty.
• Experience in team coordination or supervision.
• Strong interpersonal and leadership mindset.
• Fluent English; additional languages a plus.

Responsibilities

• Support, guide, and motivate Fragrance Advisors on the sales floor.
• Uphold and embody the Retail Excellence ceremonial and service standards.
• Contribute to onboarding and continuous training of new team members.
• Act as a role model and operational leader, maintaining team spirit and engagement.
• Actively contribute to achieving boutique sales targets and KPIs.
• Identify client needs and opportunities to drive business results.
• Support the Store Manager in analysing performance and implementing commercial actions.

Skills

Team leadership

Coaching

Customer service

Communication

Fluent English

Job description

MATIERE PREMIERE is seeking a Team Leader in Cardiff to drive daily operational excellence and inspire a high-performing fragrance advisory team. You will lead on-floor coaching, ensure impeccable service standards, and actively contribute to achieving boutique KPIs.

The role emphasises leadership, client engagement, and a passion for luxury fragrances, with the Store Management closely guiding commercial actions and training programs.