Team Leader

Victim Support; Cambridge; On-site; GBP 28,000 - 38,000; Part time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a dedicated Team Leader to coordinate witness support at Cambridge Crown and Magistrates courts. This maternity cover role focuses on delivering a high-quality, compassionate service while supporting volunteers and staff.

You will oversee case allocations, data entry and KPI reporting, ensuring timely assessments and referrals. Strong leadership, safeguarding and collaboration with partners are essential in this fast-paced environment.

Qualifications

• Understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience delivering services in demanding environments with a focus on customer experience and service excellence.
• Experience providing guidance, support, or crisis management to staff or service users.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• Ability to work without direct supervision, manage competing demands, and maintain organised, methodical practices.
• Experience gathering, analysing, and reporting information from multiple sources.
• Sound IT skills, including Microsoft Office and case management systems.
• Commitment to safeguarding, equality, diversity and inclusive practice.
• Attention to detail and ability to manage competing demands while supporting a high-performing team.

Responsibilities

• Support the delivery of a high quality, safe and consistent service for all witnesses attending court.
• Lead the delivery of the Witness Service within the court, ensuring a high-quality service for all witnesses.
• Line-manage Deputy Team Leader and volunteers, supporting recruitment, training, development, performance and wellbeing.
• Oversee daily case allocations, ensuring timely assessments, tailored support and appropriate referrals.
• Ensure accurate and compliant data entry, audits, reporting and monitoring of KPIs and quality standards.
• Manage rotas, resource planning and service coverage across the court cluster.
• Promote excellent communication across teams, facilitate meetings and share learnings.
• Build and maintain relationships with local stakeholders including partners.
• Foster an inclusive, trauma-informed, person-centred approach.
• Provide leadership that champions continuous improvement and dignity, safety and wellbeing of witnesses.

Skills

Criminal justice knowledge

Customer service

Crisis management

Communication skills

Independent working

Data handling and reporting

IT proficiency

Safeguarding

Trauma-informed approach

Tools

Microsoft Office

Case management systems

Job description

Victim Support is seeking a committed and detail-focused Team Leader to help coordinate and maintain excellent support for witnesses within the busy Court environment at Cambridge Crown and Magistrates court(s). You will play a vital role in supporting our volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

This role is temporary maternity cover working 32.5 hours per week.

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we'd love to hear from you.

What we offer

Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.

Birthday Leave: An extra day off for your birthday.

Pension Plan: 5% employer contribution.

Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.

Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.

Financial Wellbeing:Access to our financial wellbeing hub and salary-deducted finance.

Wellbeing Support: Employee assistance programme and wellbeing support.

Inclusive Networks: Access to EDI networks and colleague cafes.

Sustainable Travel: Cycle to work scheme and season ticket loans.

Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Team Leader for the Witness Service you will:

• support the delivery of a high quality, safe, and consistent service for all witnesses attending court.
• lead the delivery of the Witness Service within the court, ensuring a high-quality, safe, and consistent service for all witnesses.
• line-manage Deputy Team leader and volunteers, supporting recruitment, training, development, performance, and wellbeing.
• oversee daily case allocations, ensuring witnesses receive timely assessments, tailored support, and appropriate referrals.
• ensure accurate and compliant data entry, audits, reporting, and monitoring of KPIs and quality standards.
• manage rotas, resource planning, and service coverage across the court cluster.
• promote excellent communication across teams, facilitating team meetings, and sharing learning.
• build and maintain effective relationships with local stakeholders, including statutory and voluntary partners.
• foster an inclusive, trauma-informed, person-centred approach that recognises diverse needs and vulnerabilities.
• provide leadership that champions continuous improvement and maintains the dignity, safety, and wellbeing of witnesses.

You will have

• Strong understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience delivering services in demanding environments with a focus on customer experience and service excellence.
• Experience providing guidance, support, or crisis management to staff or service users.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• The ability to work without direct supervision, manage competing demands, and maintain organised and methodical working practices.
• Experience gathering, analysing, and reporting information from multiple sources.
• Sound IT skills, including the use of Microsoft Office and case management systems.
• Commitment to safeguarding, equality, diversity, and inclusive practice.
• Strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across the Court cluster may be required.
• Occasional evening or weekend work may be necessary.
• An Enhanced DBS check will be required.

About the Witness Service

The Witness Service provides free,independent support to anywitnessgiving evidence in criminal courts in England and Wales-both for the prosecution and defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved familymembers,friends and family who are accompanyingwitnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition andshape a high-quality, high-impact and trauma-informed service-so every witness feels informed, supported and more confident in court.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.