Deputy Team Leader

Victim Support; Brighton; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support is seeking a Deputy Team Leader – Witness Service (Court-Based) in Brighton/Hastings for a part-time 18-hour week role. You will help coordinate support for witnesses at Crown and Magistrates Courts and assist the Team Leader, volunteers, and the wider service with timely, compassionate delivery.

Role requires attention to detail, data-handling skills, and the ability to manage competing demands while sustaining a high-performing team.

Qualifications

• Understanding of the criminal justice system and its impact on witnesses.
• Experience in challenging environments with focus on customer experience.
• Strong communication, negotiation, and advisory skills, both written and verbal.
• Ability to prioritise work with minimal supervision and manage conflicting demands.

Responsibilities

• Support daily case allocations to ensure timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy and compliance.
• Collate and analyse performance data for KPI monitoring and quality assurance.
• Assist with rota planning to maintain resource coverage across the court cluster.
• Input, update, and report on witness information for comprehensive assessments and referrals.
• Promote effective communication within the team and coordinate meetings.

Skills

Communication

Data handling

Court environment experience

Witness support

Team coordination

Tools

Microsoft Office

Case management systems

Job description

We have an exciting opportunity for a Deputy Team Leader to join the team on a part time basis at 18 hours a week.
The role is based at Brighton Crown and Magistrates Court and Hastings Magistrates Court.

You will help coordinate and maintain excellent support for witnesses within busy Court environments and will play a vital role in supporting the Team Leader, volunteers, and wider service ensuring witnesses receive timely, compassionate, and effective support throughout their justice journey.

If you thrive in fast-paced environments, have strong communication and data-handling skills, and are motivated by service excellence, we’d love to hear from you.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Generous Annual Leave: 28 days plus Bank Holidays (FTE), increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.


• Birthday Leave: An extra day off for your birthday.


• Pension Plan: 5% employer contribution.


• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.


• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.


• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.


• Wellbeing Support: Employee assistance programme and wellbeing support.


• Inclusive Networks: Access to EDI networks and colleague cafes.


• Sustainable Travel: Cycle to work scheme and season ticket loans.


• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.

You will:

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.


• Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.


• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.


• Support rota planning to maintain appropriate resource coverage across the court cluster.


• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.


• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.


• Promote effective communication within the team, coordinating meetings and sharing learning.


• Build and maintain relationships with statutory, voluntary, and community partners.


• Deputise for the Team Leader when required, ensuring service standards and targets are met.


• Contribute to a trauma-informed, person-centred approach that prioritises dignity, safety, and inclusion.

This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

You will have

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.


• Experience working in challenging environments with a focus on customer experience and service excellence.


• Strong communication, negotiation, and advisory skills—both written and verbal.


• The ability to prioritise work with minimal supervision and manage conflicting demands.


• Experience processing, analysing, and reporting information from multiple sources.


• Competence in using IT systems including Microsoft Office and case management systems.


• A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.


• Travel across the Court cluster may be required.


• An Enhanced DBS check will be required.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritized communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.