Deputy Team Leader - Witness Service

Victim Support; Cannock; Hybrid; GBP 19,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Annual leave

Birthday leave

Pension

Enhanced allowances

Discounts

Financial wellbeing

Wellbeing resources

EDI networks

Travel schemes

Career development

Job summary

Victim Support is seeking a committed Deputy Team Leader to coordinate and maintain excellent support for witnesses within a busy Court environment in Cannock, Staffordshire. You will support the Team Leader, volunteers, and the wider service to ensure timely, compassionate, and effective support throughout the justice journey.

This part-time role covers Cannock Magistrates Court and Stafford Crown Court when required, offering flexible working options and a career development path within an

Qualifications

• Understanding of the criminal justice system and its impact on victims and witnesses.
• Experience in challenging environments with focus on customer experience.
• Strong written and verbal communication and advisory skills.
• Ability to prioritise work with minimal supervision and manage conflicting demands.

Responsibilities

• Support daily case allocations to ensure timely needs and risk assessments.
• Conduct case management audits for accuracy and reporting.
• Collate and analyse performance data for KPI monitoring.
• Assist with rota planning to maintain coverage across the court cluster.
• Oversee volunteer accreditation, training, and performance tracking.
• Input and report on witness information with comprehensive referrals.
• Promote effective communication and coordinate meetings.
• Build relationships with statutory, voluntary and community partners.
• Deputise for the Team Leader when required.
• Contribute to trauma-informed, person-centred service.

Job description

Victim Support isseekinga committed and detail-focused Deputy Team Leader to help coordinate andmaintainexcellent support for witnesses within a busyCourt environment in Cannock, Staffordshire. Youwill play a vital role in supporting the Team Leader, volunteers, and wider serviceensuring witnesses receivetimely, compassionate, and effective support throughout their justice journey.

This role is part time working 30 hours per week covering primarily Cannock Magistrates Court and Stafford Crown Court when required

Are you an organised, proactive individual with a passion for supporting victims and witnesses as they navigate the justice system? Do you enjoy working collaboratively, ensuring high-quality service delivery, and supporting others to perform at their best?

If you thrive in fast-paced environments, havestrong communicationand data-handling skills, and are motivated by service excellence,we’dlove to hear from you.

What We Offer

At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits packageincludes:

• Flexible Working Options – including hybrid working where applicable
• Generous Annual Leave – 28 days plus Bank Holidays, with options to buy or sell leave
• Birthday Leave – an extra day off to celebrate your birthday
• Pension Plan – 5% employer contribution
• Enhanced Allowances – enhanced sick,maternityand paternity pay
• Exclusive Discounts – high street, holidays, gyms, entertainment, and more
• Financial Wellbeing Support – access tosalary deductedfinance and guidance
• Wellbeing Resources – employeeassistanceprogramme and wellbeing support
• EDI Networks – opportunities to engage in colleague groups promoting equity and inclusion
• Sustainable Travel Schemes – Cycle to Work and season ticket loans
• Career Development – comprehensive training and ongoing development opportunities

About the Role

As the Deputy Team Leader – Witness Service (Court-Based), you will support the delivery of ahigh quality, safe, and consistent service for all witnesses attending court.

You will:

• Support daily case allocations to ensure witnesses receivetimelyneeds and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning tomaintainappropriate resourcecoverage across the court cluster.
• Assistwith volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.
• Promote effective communication within the team, coordinating meetings and sharing learning.
• Build andmaintainrelationships with statutory, voluntary, and community partners.
• Deputise for the Team Leader whenrequired, ensuring service standards and targets are met.
• Contribute toatrauma-informed,person-centredapproach that prioritises dignity, safety, and inclusion.

This role requires strong attention to detail, confidence using digital systems, and the ability to manage competing demands while supporting a high-performing team.

Youwillhave

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills—both written and verbal.
• The ability to prioritise work with minimal supervision and manage conflicting demands.Experience processing, analysing, and reporting information from multiple sources.
• Competence in using IT systems including Microsoft Office and case management systems.
• A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

Additional Information

• The role may involve exposure to emotionally demanding situations and requires resilience.
• Travel across theCourt cluster may berequired.
• Occasional evening or weekend work may be necessary.
• AnEnhanced DBS check will berequired.

Aboutthe WitnessService

The Witness Service provides free,independent support to anywitnessgiving evidence in criminal courts in England and Wales—both for the prosecution and thedefence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved familymembers,friends and family who areaccompanyingwitnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition andshape a high-quality, high-impact and trauma-informed service—so every witness feels informed, supported and more confident in court.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.