Deputy Team Leader

Victim Support; West Midlands; Hybrid; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Flexible Working Options - includinghy

Generous Annual Leave

Birthday Leave

Pension Plan - 5% employer

Enhanced Sick, Maternity and Paternity

Exclusive Discounts

Financial Wellbeing Support

Wellbeing Resources

EDI Networks

Sustainable Travel Schemes

Career Development

Job summary

Victim Support is recruiting a Part-time Deputy Team Leader for the Witness Service in the West Midlands. The role focuses on delivering trauma-informed support to witnesses attending court, with hours totaling 32.5 per week and a focus on safe, high-quality service delivery.

You will manage case allocations, audits, KPI reporting, and rota planning while supporting volunteers and ensuring referrals and assessments are thorough and timely.

Qualifications

• Clear, confident communication and the ability to advise witnesses.
• Experience delivering high-quality customer-focused service.
• Ability to prioritise and manage conflicting demands with minimal supervision.

Responsibilities

• Support daily case allocations to ensure timely needs and risk assessments, support, and referrals.
• Conduct case management system audits for accuracy and reporting.
• Collate and analyse performance data for KPI monitoring and quality assurance.
• Assist with rota planning to ensure proper resource coverage across the court cluster.
• Support volunteer accreditation, training, and performance tracking.
• Input and report witness information to ensure comprehensive assessments and referrals.

Skills

Strong communication

Negotiation skills

Advisory skills

Customer experience

Service excellence

IT literacy

Tools

Microsoft Office

Case management systems

Job description

Do you have a passion for supporting people through the criminal justice process?

Join our Witness Service as a Deputy Team Leader and play a vital role in ensuring witnesses receive high-quality, trauma-informed support that helps them feel informed, confident and prepared for court.

Area of Business

Witness Service

Number of Vacancies

1

Location or Function

West Midlands

Full time/Part time

Part time

Hours per week

32.5

Work schedule

Monday to Friday, hours to be agreed

Basic Salary

23,582.00 per annum (FTE 27,210.00 per annum)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

30/10/2026

Ref No

6998

Documents

• Deputy Team Leader- Wolverhampton JD.pdf (PDF, 206.89kb)

What We Offer

At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:

• Flexible Working Options - including hybrid working where applicable
• Generous AnnualLeave - 28 days plus Bank Holidays, with options to buy or sell leave
• Birthday Leave - an extra day off to celebrate your birthday
• Pension Plan - 5% employer contribution
• Enhanced Allowances - enhanced sick, maternity and paternity pay
• Exclusive Discounts - high street, holidays, gyms, entertainment, and more
• Financial Wellbeing Support - access to salary deducted finance and guidance
• Wellbeing Resources - employee assistance programme and wellbeing support
• EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion
• Sustainable Travel Schemes - Cycle to Work and season ticket loans
• Career Development - comprehensive training and ongoing development opportunities

About the Role

As the Deputy Team Leader - Witness Service (Court-Based), you will support the delivery of a high quality, safe, and consistent service for all witnesses attending court.

You will:

• Support daily case allocations to ensure witnesses receive timely needs and risk assessments, support, and referrals.
• Conduct case management system audits, ensuring accuracy, compliance, and high-quality reporting.
• Collate and analyse performance data, contributing to KPI monitoring and quality assurance.
• Support rota planning to maintain appropriate resource coverage across the court cluster.
• Assist with volunteer accreditation, training, performance tracking, and continuous improvement.
• Input, update, and report on witness information, ensuring comprehensive assessments and referrals.

You will have:

• An understanding of the criminal justice system and the impact of crime on victims and witnesses.
• Experience working in challenging environments with a focus on customer experience and service excellence.
• Strong communication, negotiation, and advisory skills-both written and verbal.
• The ability to prioritise work with minimal supervision and manage conflicting demands.
• Experience processing, analysing, and reporting information from multiple sources.
• Competence in using IT systems including Microsoft Office and case management systems.
• A commitment to safeguarding, confidentiality, equality, diversity, and inclusion.

Additional Information

The Witness Service provides free,independent support to anywitnessgiving evidence in criminal courts in England and Wales-both for the prosecution and thedefence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved familymembers,friends and family who areaccompanyingwitnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition andshape a high-quality, high-impact and trauma-informed service-so every witness feels informed, supported and more confident in court.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.