Team Leader

Urban - Bra_209; Burgh Heath; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Employee discounts

Training and development

Mental health support (EAP)

Maternity/Paternity policies

Menopause-friendly employer

Discounts at Greene King Inns & hotels

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Urban is seeking a Team Leader to guide and support the bar team on shift, ensuring smooth operations and an exceptional customer experience. You will deputise for management when needed, maintain safety and cleanliness, and coach staff to deliver warm, memorable service.

In this role you’ll thrive on last‑minute problem solving, keep standards high, and help the team adapt to busy periods while upholding allergen controls and safety measures.

Qualifications

• Demonstrate leadership and support during shifts.
• Provide memorable customer experiences on every visit.
• Assist management and resolve issues during absence.
• Maintain safety, legality, and cleanliness of the bar area.

Responsibilities

• Lead by example to ensure smooth shift operations.
• Coach and mentor team members for great service.
• Handle customer questions and resolve issues promptly.
• Maintain allergen controls and safety standards.

Skills

Team leadership

Customer service

Communication

Adaptability

Attention to detail

Tools

Point of sale system

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.