Team Leader

Card Factory; Borough of Rossendale; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to join their vibrant team. This role focuses on enhancing customer experiences and operational excellence, empowering you to lead the store in achieving commercial success. With a commitment to developing a team culture that prioritizes customer satisfaction, you will play a pivotal role in day-to-day operations and store performance. The company offers a supportive environment with opportunities for growth, making it an ideal place for those eager to make a difference in retail.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Retail Apprenticeships

Learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a positive, customer-centric approach.
• Ability to analyze store performance data and drive commercial growth.

Responsibilities

• Support the Store Manager in achieving commercial goals.
• Lead store teams and ensure exceptional customer service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Teamwork

Education

Retail Management Experience

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture that puts the customer at the heart of everything we do. You will lead our store teams, especially in the absence of the Store Manager, ensuring great standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, with significant investment in our colleagues and growth opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support (Education Tools, Salary Advance)
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you’re interested, click 'apply now'. We review applications regularly and may close the vacancy early once filled.

Location: Swanney Lodge Road, New Hall Hey Retail Park, Rawtenstall, UK