Team Leader

Central England Coop; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cooperative society is searching for a motivated Team Leader to enhance customer experience and support colleagues in their development. In this role, you will manage performance, ensure compliance with policies, and lead change initiatives, fostering a culture of teamwork and excellence in a community-focused environment.

Benefits

Competitive salary and benefits

Up to 20% colleague discount on products

Access to exclusive retail discounts

Option to buy extra week of annual leave

Enhanced family-friendly policies

Profit-sharing through Colleague Dividend

Paid volunteering days

Healthcare Cashplan for medical expenses

Company pension scheme

Flexible working options including hybrid work

Qualifications

• Previous Supervisor, Team Leader, or Duty Manager experience required.
• Passion for customer service is essential.
• Enthusiastic, proactive, and adaptable personality highlighting ownership of development.

Responsibilities

• Managing performance and conducting reviews.
• Ensuring compliance with policies and procedures.
• Overseeing day-to-day operations of the store.

Skills

Customer Service

Team Leadership

Adaptability

Problem-Solving

Job description

What will you be doing?

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you who support, develop, and manage an exceptional team.

With great leadership comes great responsibility. As a role model of the behaviours and standards you want to see in your teams, you’ll help communicate and lead our ways of working for new colleagues and provide them with growth opportunities to excel.

Our customers, members, and communities are at the core of everything we do. You’ll go above and beyond to provide every customer with the best experience, whenever they need it. You’ll help maintain the strong rapport our colleagues have with members in our communities.
In a varied role, you’ll work closely as part of the management team, supporting the day-to-day running of the store.

Some key responsibilities as a Team Leader include:

• Managing performance, including conducting reviews and addressing poor performance.
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance.
• Managing absence, including back-to-work interviews and improvement meetings.
• Understanding scheduling and productivity.
• Ensuring colleagues are trained, with records maintained.
• Communicating key messages and priorities to the team.
• Prioritising tasks to maximise sales and meet customer expectations.
• Leading change initiatives.
• Ensuring colleagues work within health and safety guidelines and their safety is maintained.
• Overseeing the day-to-day operations of the store.

As you step into your new role, you’ll undergo a comprehensive training period at one of our Difference Maker Academies. This program, lasting up to 4 weeks depending on your experience, pairs you with an experienced Academy Mentor—someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their potential. This immersive environment equips you with essential skills for your role and sets you up for long-term success with Central Co-op.

Our Difference Maker Academies are stores with excellent operating standards, management teams passionate about developing colleagues and helping them reach their potential.

You’ll be able to claim expenses for any additional travel incurred while attending an Academy store.

How will I know if I am right for this role?

You should have previous Supervisor, Team Leader, or Duty Manager experience within a customer service environment, with a strong passion for customer service.

You need to be enthusiastic, proactive, and adaptable, capable of working at pace and with flexibility.

We seek individuals who take ownership of their development, can identify and nurture talent through coaching, and are open-minded and curious about current and future promotions. You’ll spot opportunities for growth, offering suggestions to benefit the store’s operations and commercial success.

As a friendly and approachable team member, your love for engaging with customers will naturally translate into delivering exceptional service daily. You’ll be a great team player, building relationships through respect, support, and empathy to help achieve common goals.

You’ll guide your team to support future progress within the store and celebrate team successes.

You’ll make a difference in your community and inspire a motivated, engaged team.

What is in it for me?

• Competitive salary and benefits.
• Up to 20% colleague discount on products.
• Access to exclusive retail discounts, savings on days out, and holidays.
• Option to buy up to an extra week of annual leave.
• Recognition of achievements, both personal and professional.
• Enhanced family-friendly policies.
• Profit-sharing through Colleague Dividend.
• Paid volunteering days.
• Support for charities via Give as You Earn.
• Healthcare Cashplan for medical expenses.
• Company pension scheme.
• Free life assurance after qualifying period.
• Wide range of training and development opportunities.
• Wellbeing resources through our campaign.
• Financial wellbeing tools via Wagestream.
• Flexible working options, including 4-day weeks, 9-day fortnights, and hybrid work.

For more information about these benefits and more, visit Rewards and benefits - Central Co-op.

Everyone is welcome. We’re committed to making reasonable adjustments for all candidates. Please specify any needs in your application, and we will support you through the process.

Who are we?

We are Central Co-op, a member-owned, member-led cooperative society.

As a member, you’ll own a share of the business and make a positive impact in your community. Join us in our mission to create a sustainable society and work with passionate colleagues who will help you grow. Learn more at www.careers.coop.