Team Leader

Card Factory; Aylesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to enhance customer experiences and drive operational excellence. This role involves leading store teams, supporting the Store Manager, and fostering a culture centered on customer satisfaction. With opportunities for growth and a commitment to employee well-being, this position is perfect for those looking to advance their careers in a dynamic retail environment. Join a company that values its colleagues and is dedicated to celebrating life's special moments.

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills and a customer-centric approach.
• Ability to analyze store performance data effectively.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams to ensure high standards and exceptional service.

Skills

Customer service

Leadership

Commercial awareness

Data analysis

Education

High school diploma

Retail management experience

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on customer satisfaction. You will lead our store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• An engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment as part of our exciting journey.

We offer a wide range of benefits to support your well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, including Education Tools and Salary Advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you see yourself in this description and aspire to grow your career, click apply now.

We reserve the right to close this vacancy once sufficient applications are received. Early application is advised as applications are reviewed regularly.

Location: Aylesbury Shopping Park, Aylesbury, United Kingdom