Savings Team Leader

Ultimate Banking Ltd; Chalfont St Giles; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Savings Team Leader to oversee operations in a busy front office team. This role involves leading a dedicated group, ensuring excellent customer service, and effectively managing complaints. You will work closely with quality assurance to deliver impactful training and support your team's development. With a competitive salary and a comprehensive benefits package, this opportunity is perfect for someone with a strong background in financial services and a passion for leadership. If you thrive in a collaborative environment and are committed to customer satisfaction, we encourage you to apply.

Benefits

Pension

Buy Back Holiday Scheme

Staff Recognition Awards

BUPA Health Cash Plan

Training and Development Opportunities

Qualifications

• Experience in a customer-facing, team management role within financial services.
• Strong background in direct customer services and complaint management.

Responsibilities

• Lead and motivate a team of 5, managing operational tasks effectively.
• Handle immediate customer complaints and ensure quality service delivery.

Skills

Team Management

Customer Service

Complaint Handling

Training Delivery

Job description

Savings Team Leader
Buckinghamshire – office based with some flex for hybrid working after probation
Up to £35K

We’re looking for a Savings Team Leader to head up operations for a busy, front office team. Reporting to the Head of Savings, you will be responsible for leading and developing the Customer Services Team to ensure that customers receive a seamless and compliant service. You will have a positive approach to change, be a strong and dynamic team leader and be committed to excellent customer service.

Our client, a savings institution based in Buckinghamshire, are proud to have a culture based around teamwork.

Duties of the Savings Team Leader:

• Lead and motivate a team of 5 while managing operational tasks, optimising resource and workforce planning, delegating effectively, and ensuring capacity aligns with business demands.
• Working with the Customer Services Quality Assurance Champion to deliver training based on feedback from quality assurance checking.
• Ensuring any immediate complaints are handled effectively.

The successful individual will possess:

• Previous experience in a customer facing, team management / leadership role within a Bank or Building Society or in the wider financial services sector.
• Strong direct customer services background.
• Proven team leader experience (including work allocation and people and performance management, including the appraisal process).
• Evidence of an ability to manage day to day customer complaints effectively.
• Full clean driving license and car as the office is not easily accessible by public transport.

In return, you will receive a competitive salary and package which includes pension, buy back holiday scheme, staff recognition awards and gifts, BUPA health cash plan and training and development opportunities.

If this role appeals to you and you have previous experience as a team leader in the financial services, then please do apply today and we will respond to you promptly.