Team Lead

Serve Talent; Norwich; Hybrid; GBP 33,000 - 42,000; Full time

Job summary

Future Projects in Norwich and across Norfolk leads the WorkWell Norfolk service. We are seeking a Team Lead to supervise Health and Work Coaches, manage a small caseload, and ensure a safe, high‑quality, non‑clinical delivery across multiple localities in Norfolk.

You will support referrals, oversee workload, and develop local partnerships with GP practices, community organisations, and Jobcentre Plus while upholding safeguarding and confidentiality standards.

Qualifications

• Experience supporting people one-to-one in a coaching, advice or support role.
• Experience leading or supervising staff, and managing caseloads, priorities and risk.
• Organised, fair and calm under pressure, with sound judgement.
• Confident using data to understand performance and write clear reports.
• Working knowledge of safeguarding, confidentiality and inclusive practice.
• No formal qualification required, but you will need to show the experience to lead the role.

Responsibilities

• Lead, support and supervise Health and Work Coaches, promoting consistent, person-centred practice.
• Oversee referral allocation, caseloads and capacity across the team.
• Maintain a smaller caseload of around 8-12 participants (full time).
• Monitor case quality and outcomes, and use WorkWell data to prepare accurate locality reports.
• Act as first point of support for safeguarding and participant risk, escalating through agreed pathways.
• Build local relationships with GP practices, social prescribing, VCFSE organisations, Jobcentre Plus and employers.

Skills

Coaching / mentoring

Leadership

Data literacy / reporting

Time management

Safeguarding knowledge

Job description

Team Lead - WorkWell Norfolk

Location: Multiple localities across Norfolk - Norwich, North Norfolk, Breckland, Great Yarmouth, South Norfolk & Broadland, and King's Lynn & West Norfolk
Hours: Full and part time options depending on the employing organisation
Contract: Fixed term, permanent and other contract types depending on the employing organisation
Salary: circa £33,000 pa (pro rata for part time). Depending on the employing organisation, local T&Cs may differ
Leave: Set by the employing organisation
Application Deadline: Wednesday 4th November 2026
Reports to: Employing organisation's nominated manager

About the Role

WorkWell Norfolk is a new countywide service launching in November 2026, helping people with health conditions stay in work, return after sickness absence or move towards suitable employment. It is delivered by a partnership of local organisations led by Future Projects.

As a Team Lead, you will lead WorkWell delivery in your locality, supporting and supervising Health and Work Coaches to deliver a safe, high-quality service while keeping a smaller caseload of your own. This is a non-clinical role.

Key Responsibilities

• Lead, support and supervise Health and Work Coaches, promoting consistent, person-centred practice.
• Oversee referral allocation, caseloads and capacity across the team.
• Maintain a smaller caseload of around 8-12 participants (full time).
• Monitor case quality and outcomes, and use WorkWell data to prepare accurate locality reports.
• Act as first point of support for safeguarding and participant risk, escalating through agreed pathways.
• Build local relationships with GP practices, social prescribing, VCFSE organisations, Jobcentre Plus and employers.

About You

• Experience supporting people one-to-one in a coaching, advice or support role.
• Experience leading or supervising staff, and managing caseloads, priorities and risk.
• Organised, fair and calm under pressure, with sound judgement.
• Confident using data to understand performance and write clear reports.
• Working knowledge of safeguarding, confidentiality and inclusive practice.
• No formal qualification required, but you will need to show the experience to lead the role.

Where We Are Recruiting

• Future Projects: Norwich, and one Team Lead shared across North Norfolk and Breckland.
• Action Community Enterprises CIC (ACE): Great Yarmouth, and South Norfolk & Broadland.
• Community Action Norfolk (CAN): King's Lynn & West Norfolk.
• Five FTE Team Lead roles across the partnership.

Additional Information

• Line management of Health and Work Coaches within your locality.
• Community, office and remote working, with regular travel within your locality (driving licence desirable).
• Induction and training provided, including Safeguarding.
• Appointment subject to pre-employment checks, including right to work, references and an appropriate DBS check.
• All partner organisations are committed to s