Health And Work Coach

Serve Talent; Norwich; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

WorkWell Norfolk seeks a Health and Work Coach to support people with health conditions to stay in work or return to employment across multiple localities in Norfolk. This non-clinical role involves one-to-one coaching, setting goals, and coordinating with employers on reasonable adjustments.

You will manage a caseload, build personalised care plans, and connect participants with clinical, community and employment support through warm handovers. Training and safeguarding are provided.

Qualifications

• Experience supporting people one-to-one in a coaching, advice or support role.
• Empathetic and non-judgemental, able to build rapport with people from diverse backgrounds.
• Confident discussing health and work, with strong communication and listening skills.
• Organised with good IT and record-keeping skills.

Responsibilities

• Manage a caseload of around 20-25 participants (full time).
• Complete holistic assessments and co-produce Personalised Care Plans with clear goals.
• Support stay-in-work and return-to-work plans, including reasonable adjustments and phased returns.
• Provide employment coaching, including confidence building, CVs, job search and interview preparation.
• Connect participants with clinical, community, employment and specialist support through warm handovers.
• Keep accurate records and escalate safeguarding or health concerns through agreed pathways.

Skills

Coaching

Empathy

Communication

Organisational skills

Job description

Health and Work Coach - WorkWell Norfolk

Location: Multiple localities across Norfolk - Norwich, North Norfolk, Breckland, Great Yarmouth, South Norfolk & Broadland, and King's Lynn & West Norfolk
Hours: Full and part time roles available
Contract: Fixed term to 31 March 2029 (extension subject to funding), with other contract types depending on the employing organisation
Salary: circa £28,500 pa (pro rata for part time). Depending on the employing organisation, local T&Cs may differ
Leave: Set by the employing organisation
Application Deadline: Wednesday 4th November 2026
Reports to: Local WorkWell Team Lead

About the Role

WorkWell Norfolk is a new countywide service launching in November 2026, helping people with health conditions stay in work, return after sickness absence or move towards suitable employment. It is delivered by a partnership of local organisations led by Future Projects.

As a Health and Work Coach, you will be the main point of contact for participants, providing one-to-one work and health coaching and, with their consent, working with employers on reasonable adjustments and return-to-work plans. This is a non-clinical role.

Key Responsibilities

• Manage a caseload of around 20-25 participants (full time).
• Complete holistic assessments and co-produce Personalised Care Plans with clear goals.
• Support stay-in-work and return-to-work plans, including reasonable adjustments and phased returns.
• Provide employment coaching, including confidence building, CVs, job search and interview preparation.
• Connect participants with clinical, community, employment and specialist support through warm handovers.
• Keep accurate records and *escalate* safeguarding or health concerns through agreed pathways.

About You

• Experience supporting people one-to-one in a coaching, advice or support role.
• Empathetic and non-judgemental, able to build rapport with people from diverse backgrounds.
• Confident discussing health and work, with strong communication and listening skills.
• Organised, with good IT and record-keeping skills.
• Able to work independently and know when to seek advice or *escalate*.
• No formal qualification required, just a willingness to learn.

Where We Are Recruiting

• Future Projects: Norwich, North Norfolk and Breckland.
• Action Community Enterprises CIC (ACE): Great Yarmouth, and South Norfolk & Broadland.
• Community Action Norfolk (CAN): King's Lynn & West Norfolk.
• 8.5 FTE roles across six localities, which may be split into full and part time posts.

Additional Information

• Community, office and remote working, with regular travel within your locality (driving licence desirable).
• Induction and training provided, including Safeguarding.
• Appointment subject to pre-employment checks, including right to work, references and an appropriate DBS check.

All partner organisations are committed to safeguarding and equal opportunities.