Team Lead - Construction Insurance

WTW; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working options

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work programme

Job summary

WTW is seeking a Team Leader (Heavy Industry) to lead a six-strong construction insurance team in the UK, responsible for retention and new business development. You will manage client relationships, deliver tailored risk solutions, and ensure profitable outcomes across the portfolio.

The role emphasizes technical insurance knowledge within UK construction, with a track record of high-quality client service and strategic account development.

Qualifications

• Construction insurance experience in UK essential.
• Strong track record in client service.
• Experience in strategic account development.
• Proven new business sales experience and pipeline management.
• Ability to build relationships with clients, insurers and specialists.
• Strong communication, negotiation and influencing skills.
• Adherence to processes and systems for service delivery.
• ACII qualification or equivalent preferred.

Responsibilities

• Manage client relationships by understanding their business needs and delivering tailored risk management solutions.
• Identify and maintain relationships with key decision makers and budget holders.
• Provide technical, industry and subject matter expertise, drawing on specialist teams.
• Develop and implement effective solutions, pricing, and placement strategies for new and existing clients.
• Lead team to ensure consistent client service.
• Drive business development by maintaining a pipeline of prospects, responding to RFPs, and delivering presentations.
• Promote cross-selling opportunities and collaborate across the business to maximise account penetration.
• Oversee placement management including revenue optimisation, compliance, data processing, and policy checking.
• Deliver end-to-end client service, ensuring regulatory compliance and profitability targets.
• Monitor KPIs/SLAs, provide process feedback, and support corrective actions.

Skills

Team leadership

Client service

Business development

Relationship management

Communication skills

Negotiation

Process adherence

Education

ACII qualification or equivalent

Job description

We have an excellent opportunity to join our UK Construction team as a Team Leader (Heavy Industry).

Leading a team of six colleagues, the successful candidate will be responsible for a portfolio of clients and prospects with accountability for retention and a strong focus on new business development.

We are look for someone with very strong technical insurance background within the UK construction market, together with experience in team management.

The Role

• Manage client relationships by understanding their business needs and delivering tailored risk management solutions.
• Identify and maintain active relationships with key decision makers and budget holders within client organisations.
• Provide technical, industry and subject matter expertise, drawing on specialist teams as required.
• Develop and implement effective solutions, pricing, and placement strategies for both new and existing clients.
• Lead team to ensure consistent client service.
• Drive business development by maintaining a pipeline of prospects, responding to RFPs, and conducting new business presentations.
• Promote cross-selling opportunities and collaborate with colleagues across the business to maximise account penetration.
• Oversee placement management including revenue optimisation, compliance, accurate data processing, and policy checking.
• Deliver end-to-end client service, ensuring adherence to operational standards, regulatory requirements, and profitability targets.
• Monitor and manage KPIs/SLAs, provide feedback on process improvements, and actively support the implementation of corrective actions.

What you’ll bring

• Construction insurance experience is essential together with strong technical insurance knowledge
• Proven track record of delivering high levels of client service
• Strong practical knowledge of strategic account development and appropriate tools to achieve this
• Experienced at new business sales process and track record of converting prospects to clients
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
• Strong communication, negotiation and influencing skills
• Experience of working with and adhering to processes and systems to support client service delivery
• Preferably with professional qualifications of ACII or similar

What we offer

• 25 days of annual leave plus an extra WTW day to relax and recharge.
• private healthcare
• life insurance
• group income protection
• regular health assessments, all giving you peace of mind.
• defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• hybrid working options
• access to an employee assistance programme
• fully paid volunteer day to make a difference in your community.
• electric vehicle car scheme
• share scheme
• cycle-to-work programme
• dental and optical cover
• critical illness protection

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]