Team Lead - UK Construction Insurance

Willis Towers Watson; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working options

Private healthcare

Life insurance

Group income protection

Pension scheme with company matching

Volunteer day

Electric vehicle car scheme

Employee share scheme

Cycle-to-work programme

Dental cover

Optical cover

Critical illness protection

Job summary

Willis Towers Watson is recruiting for a Team Leader (Heavy Industry) to lead a six-person UK Construction team. You will manage client relationships, deliver tailored risk management solutions, and drive new business development while maintaining high service standards.

The role requires a strong technical insurance background in the UK construction market and proven team management experience. Hybrid working options and a comprehensive benefits package are provided.

Qualifications

• Construction insurance experience is essential.
• Strong technical insurance knowledge within construction.
• Proven track record of delivering high levels of client service.
• Experience in strategic account development and using relevant tools.
• Experience with new business sales process and converting prospects to clients.
• Team management experience.

Responsibilities

• Manage client relationships by understanding their business needs and delivering tailored risk management solutions.
• Identify and maintain relationships with key decision makers and budget holders within client organisations.
• Provide technical, industry and subject matter expertise, drawing on specialist teams as required.
• Develop and implement effective solutions, pricing, and placement strategies for both new and existing clients.
• Lead team to ensure consistent client service.
• Drive business development by maintaining a pipeline of prospects, responding to RFPs, and presenting to prospects.
• Promote cross-selling opportunities and collaborate with colleagues to maximise account penetration.
• Oversee placement management including revenue optimisation, compliance, data processing, and policy checking.
• Deliver end-to-end client service with focus on regulatory compliance and profitability targets.
• Monitor KPIs/SLAs and support process improvements and corrective actions.

Skills

Construction insurance

Team leadership

New business development

Client relationship management

Communication & negotiation

Process compliance

Education

ACII or equivalent

Job description

Description

We have an excellent opportunity to join our UK Construction team as a Team Leader (Heavy Industry).

Leading a team of six colleagues, the successful candidate will be responsible for a portfolio of clients and prospects with accountability for retention and a strong focus on new business development.

We are looking for someone with a very strong technical insurance background within the UK construction market, together with experience in team management.

The Role

• Manage client relationships by understanding their business needs and delivering tailored risk management solutions.
• Identify and maintain active relationships with key decision makers and budget holders within client organisations.
• Provide technical, industry and subject matter expertise, drawing on specialist teams as required.
• Develop and implement effective solutions, pricing, and placement strategies for both new and existing clients.
• Lead team to ensure consistent client service.
• Drive business development by maintaining a pipeline of prospects, responding to RFPs, and conducting new business presentations.
• Promote cross-selling opportunities and collaborate with colleagues across the business to maximise account penetration.
• Oversee placement management including revenue optimisation, compliance, accurate data processing, and policy checking.
• Deliver end-to-end client service, ensuring adherence to operational standards, regulatory requirements, and profitability targets.
• Monitor and manage KPIs/SLAs, provide feedback on process improvements, and actively support the implementation of corrective actions.

Qualifications

What you’ll bring

• Construction insurance experience is essential together with strong technical insurance knowledge
• Proven track record of delivering high levels of client service
• Strong practical knowledge of strategic account development and appropriate tools to achieve this
• Experienced at new business sales process and track record of converting prospects to clients
• Team Management experience
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
• Strong communication, negotiation and influencing skills
• Experience of working with and adhering to processes and systems to support client service delivery
• Preferably with professional qualifications of ACII or similar

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]