Team Lead - International Construction Insurance

WTW; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Pension with 10% company match

Hybrid working options

Employee assistance programme

Volunteer day

Job summary

WTW is seeking a Team Leader for its International Construction practice in the UK. You will manage a small team, oversee a portfolio of clients and prospects, and drive retention while actively pursuing new business opportunities.

You will bring deep technical knowledge of construction insurance across North America, Latin America or the Caribbean, combined with proven leadership and relationship-building skills to deliver exceptional client service.

Qualifications

• Experience in North American, Latin American or Caribbean construction insurance markets.
• Proven track record of delivering high levels of client service.
• Strong strategic account development and use of appropriate tools.

Responsibilities

• Manage client relationships by understanding their business needs and delivering tailored risk management solutions.
• Identify and maintain relationships with key decision makers and budget holders within client organisations.
• Provide technical, industry and subject matter expertise, drawing on specialist teams as required.
• Develop and implement effective solutions, pricing, and placement strategies for both new and existing clients.
• Lead team to ensure consistent client service.
• Drive business development by maintaining a pipeline of prospects, responding to RFPs, and conducting new business presentations.
• Promote cross-selling opportunities and collaborate with colleagues across the business to maximise account penetration.
• Oversee placement management including revenue optimisation, compliance, accurate data processing, and policy checking.
• Deliver end-to-end client service, ensuring adherence to operational standards, regulatory requirements, and profitability targets.
• Monitor and manage KPIs/SLAs, provide feedback on process improvements, and actively support the implementation of corrective actions.

Skills

Team management

Construction insurance

New business development

Client relationship management

RFP experience

Cross-selling

Negotiation

Education

ACII or similar

Tools

CRM systems

Job description

Description

We have an excellent opportunity to join our International Construction team as a Team Leader.

Leading a team of three colleagues, the successful candidate will be responsible for a portfolio of clients and prospects with accountability for retention and a strong focus on new business development.

We are looking for someone with a strong technical insurance background within one or more of the North American, Latin American or Caribbean construction markets, together with experience in team/people management.

The Role

• Manage client relationships by understanding their business needs and delivering tailored risk management solutions.
• Identify and maintain active relationships with key decision makers and budget holders within client organisations.
• Provide technical, industry and subject matter expertise, drawing on specialist teams as required.
• Develop and implement effective solutions, pricing, and placement strategies for both new and existing clients.
• Lead team to ensure consistent client service.
• Drive business development by maintaining a pipeline of prospects, responding to RFPs, and conducting new business presentations.
• Promote cross-selling opportunities and collaborate with colleagues across the business to maximise account penetration.
• Oversee placement management including revenue optimisation, compliance, accurate data processing, and policy checking.
• Deliver end-to-end client service, ensuring adherence to operational standards, regulatory requirements, and profitability targets.
• Monitor and manage KPIs/SLAs, provide feedback on process improvements, and actively support the implementation of corrective actions.

What you’ll bring

• Experience in one or more of the North American, Latin American or Caribbean construction insurance markets
• Proven track record of delivering high levels of client service
• Strong practical knowledge of strategic account development and appropriate tools to achieve this
• Experienced at new business sales process and track record of converting prospects to clients
• Team Management experience
• Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
• Strong communication, negotiation and influencing skills
• Experience of working with and adhering to processes and systems to support client service delivery
• Preferably with professional qualifications of ACII or similar

What We Offer

• Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.
• Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]