Team Lead: Change, Delivery & Coaching

Animal and Plant Health Agency; Caernarfon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Learning & development opportunities

Retail, travel and lifestyle discounts

Staff bonuses and recognition

Salary sacrifice options

Volunteer leave (3 days/year)

Job summary

The Animal and Plant Health Agency (APHA) in Wales invites applications for two Team Leader roles within the Wales Field Operations team. You will lead an administration team to deliver targets accurately and effectively, embedding new processes while guiding through change.

You will monitor resources, support priority work areas and contribute to office management and Delivery Group meetings. Applicants should demonstrate leadership, coaching, and a proactive approach to change, with the

Qualifications

• Applies sound leadership skills, including experience of performance management, to support team development and maintain high standards of delivery.
• Demonstrates a positive and proactive approach to change, with the ability to adapt quickly and support others through new ways of working.
• Works effectively within a team environment, leading projects and managing teams to deliver objectives successfully through to completion.
• Communicates clearly and confidently, both verbally and in writing, tailoring messages to suit a range of audiences.
• Shows strong planning and organisational skills, with the ability to prioritise work, manage competing demands and maintain attention to detail.
• Able to work to targets and deadlines, maintaining quality and accuracy under pressure.

Responsibilities

• Lead and manage the team’s performance, taking overall responsibility for outputs and delivery.
• Support team capability through coaching, development and training activities.
• Identify and address poor performance in a timely manner, applying appropriate measures.
• Recognise and reward good performance to maintain engagement and motivation.
• Ensure work is delivered on time and to the required standard, in line with agreed targets.
• Monitor progress against targets and identify any risks to delivery.
• Escalate issues as appropriate and work with management to resolve them.
• Communicate changes to processes clearly, ensuring the team understands the reasons behind them.
• Support the team to adopt new ways of working, including developing the skills needed to implement changes effectively.
• Contribute to and support wider organisational priorities, demonstrating commitment to APHA objectives.
• Oversee the delivery of administrative services for the team and, where required, the wider team.
• Ensure records are maintained accurately and kept up to date.
• Monitor compliance with procedures and ensure work is completed within required timescales.
• Provide guidance and support to colleagues and stakeholders on administrative processes and best practice.
• Coordinate the team’s response to urgent or unexpected situations, ensuring work is prioritised appropriately.
• Allocate resources flexibly to support priority areas and emerging demands.
• Provide clear direction and support to the team during periods of increased pressure or changing requirements.

Skills

Leadership

Performance management

Change management

Team coaching

Communication

Job description

The Animal and Plant Health Agency (APHA) in Wales invites applications for two Team Leader roles within the Wales Field Operations team. You will lead an administration team to deliver targets accurately and effectively, embedding new processes while guiding through change.

You will monitor resources, support priority work areas and contribute to office management and Delivery Group meetings. Applicants should demonstrate leadership, coaching, and a proactive approach to change, with the