Team Leader

Animal and Plant Health Agency; Caernarfon; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Learning & development opportunities

Retail, travel and lifestyle discounts

Staff bonuses and recognition

Salary sacrifice options

Volunteer leave (3 days/year)

Job summary

The Animal and Plant Health Agency (APHA) in Wales invites applications for two Team Leader roles within the Wales Field Operations team. You will lead an administration team to deliver targets accurately and effectively, embedding new processes while guiding through change.

You will monitor resources, support priority work areas and contribute to office management and Delivery Group meetings. Applicants should demonstrate leadership, coaching, and a proactive approach to change, with the

Qualifications

• Applies sound leadership skills, including experience of performance management, to support team development and maintain high standards of delivery.
• Demonstrates a positive and proactive approach to change, with the ability to adapt quickly and support others through new ways of working.
• Works effectively within a team environment, leading projects and managing teams to deliver objectives successfully through to completion.
• Communicates clearly and confidently, both verbally and in writing, tailoring messages to suit a range of audiences.
• Shows strong planning and organisational skills, with the ability to prioritise work, manage competing demands and maintain attention to detail.
• Able to work to targets and deadlines, maintaining quality and accuracy under pressure.

Responsibilities

• Lead and manage the team’s performance, taking overall responsibility for outputs and delivery.
• Support team capability through coaching, development and training activities.
• Identify and address poor performance in a timely manner, applying appropriate measures.
• Recognise and reward good performance to maintain engagement and motivation.
• Ensure work is delivered on time and to the required standard, in line with agreed targets.
• Monitor progress against targets and identify any risks to delivery.
• Escalate issues as appropriate and work with management to resolve them.
• Communicate changes to processes clearly, ensuring the team understands the reasons behind them.
• Support the team to adopt new ways of working, including developing the skills needed to implement changes effectively.
• Contribute to and support wider organisational priorities, demonstrating commitment to APHA objectives.
• Oversee the delivery of administrative services for the team and, where required, the wider team.
• Ensure records are maintained accurately and kept up to date.
• Monitor compliance with procedures and ensure work is completed within required timescales.
• Provide guidance and support to colleagues and stakeholders on administrative processes and best practice.
• Coordinate the team’s response to urgent or unexpected situations, ensuring work is prioritised appropriately.
• Allocate resources flexibly to support priority areas and emerging demands.
• Provide clear direction and support to the team during periods of increased pressure or changing requirements.

Skills

Leadership

Performance management

Change management

Team coaching

Communication

Job description

Do you have the leadership skills to guide your team through change, ensuring high performance, accurate delivery, and continuous improvement?

Are you motivated by managing workloads, supporting your team to meet targets, and maintaining high standards while responding flexibly to changing demands?

If so, we would love to hear from you!

The Animal and Plant Health Agency (APHA) is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.

We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

Job Description

We have two exciting opportunities for a team leader to join our Wales Field Operations team. You will lead an administration team to deliver targets accurately and effectively, in line with regional commitments. This role involves embedding new administrative processes and procedures, while guiding your team through periods of change and ensuring work is managed consistently. You will take responsibility for team performance, working collaboratively with colleagues and peers to maintain a supportive and effective working environment. You will also contribute to regular office management and Delivery Group meetings, providing insight and updates as needed. In addition, you will monitor resources against demand, ensuring your team is deployed effectively and offering support to priority work areas where required.

The role involves a wide range of work including, but not limited to, the following:

Team Leadership

• Lead and manage the team’s performance, taking overall responsibility for outputs and delivery.
• Support team capability through coaching, development and training activities.
• Identify and address poor performance in a timely manner, applying appropriate measures.
• Recognise and reward good performance to maintain engagement and motivation.

Target Delivery

• Ensure work is delivered on time and to the required standard, in line with agreed targets.
• Monitor progress against targets and identify any risks to delivery.
• Escalate issues as appropriate and work with management to resolve them.

Leading Change

• Communicate changes to processes clearly, ensuring the team understands the reasons behind them.
• Support the team to adopt new ways of working, including developing the skills needed to implement changes effectively.
• Contribute to and support wider organisational priorities, demonstrating commitment to APHA objectives.

Administrative Support

• Oversee the delivery of administrative services for the team and, where required, the wider team.
• Ensure records are maintained accurately and kept up to date.
• Monitor compliance with procedures and ensure work is completed within required timescales.
• Provide guidance and support to colleagues and stakeholders on administrative processes and best practice.

Responding to Emergencies

• Coordinate the team’s response to urgent or unexpected situations, ensuring work is prioritised appropriately.
• Allocate resources flexibly to support priority areas and emerging demands.
• Provide clear direction and support to the team during periods of increased pressure or changing requirements.

Person specification

We are looking for candidates who can demonstrate the following skills and experience:

• Applies sound leadership skills, including experience of performance management, to support team development and maintain high standards of delivery.
• Demonstrates a positive and proactive approach to change, with the ability to adapt quickly and support others through new ways of working.
• Works effectively within a team environment, leading projects and managing teams to deliver objectives successfully through to completion.
• Communicates clearly and confidently, both verbally and in writing, tailoring messages to suit a range of audiences.
• Shows strong planning and organisational skills, with the ability to prioritise work, manage competing demands and maintain attention to detail.
• Able to work to targets and deadlines, maintaining quality and accuracy under pressure.

Why work for APHA?

Alongside your salary of £30,681, Animal and Plant Health Agency contributes £8,888 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Further Benefits Offered Also Include

• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities tailored to your role.
• Access to a range of retail, travel and lifestyle employee discounts.
• Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.
• Three days special leave with pay, per year, for volunteering (pro-rata for part time employees).
• Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.

Learning and Development

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.

In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.

Closing Date - 11.55pm on Wednesday 21st October