Team Coach Level 3

JD GROUP; London; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Coach Level 3 to support the management team in delivering exceptional customer service and maintaining operational excellence. This role emphasizes the importance of creating a positive work environment while driving sales and enhancing customer satisfaction. As a mentor and leader, you will guide the sales team, ensuring they meet and exceed KPIs. With comprehensive training and development opportunities, this position offers a pathway to growth within the company. Join a forward-thinking organization that values teamwork, customer engagement, and personal development.

Benefits

25% Company Discount

Exclusive Deals and Discounts

Access to Digital Health Services

Health Cash Plans

Internal Development Courses

Access to Apprenticeships

Discounted Gym Memberships

Colleague Networks

Volunteer Opportunities

Incremental Holiday Allowance

Qualifications

• Experience in a supervisory role is preferred but not essential.
• Strong work ethic and effective time management are important.

Responsibilities

• Assist in daily store operations and ensure exceptional customer experiences.
• Mentor and lead the sales team to achieve and exceed targets.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Visual Merchandising

Self-Motivation

Adaptability

Resourcefulness

Education

Experience in a Supervisory Role

Knowledge of Microsoft Office

Tools

Microsoft Office

Job description

Role overview:

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently delivers a level of service that exceeds the demands and expectations of our consumers.

Responsibilities:

1. Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
2. Key holder - assist in the opening and closing of the store and money handling.
3. Deal with customer complaints and enquiries, providing the best possible outcome.
4. Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
5. Use business knowledge and reports to assist in product placement of key selling lines.
6. Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimize stock loss and maximize profits.
7. Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
8. Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
9. Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.
10. Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
11. Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
12. Conduct your work in a safe and responsible manner.
13. Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
14. Have an understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s:

1. Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
3. Lead and develop the shop floor team to ensure high performance, engagement and adherence to store policies and procedures.
4. Ensure the shop floor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.

Skills and Experience:

1. The ideal candidate will have a keen interest in the size? brand and the products we specialize in.
2. Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.
3. Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided.
4. Ambition, resourcefulness and someone who is looking for opportunities to learn more.
5. Strong work ethic, places importance on effective time management.
6. Self-motivated, adaptable, resilient.
7. Problem solving.
8. Knowledge of Microsoft Office (Outlook, Word, Excel).
9. Excellent communication skills.
10. Experience in Visual Merchandising would be advantageous.
11. Commercially driven.
12. Flexible with working hours in order to meet business needs.

Benefits:

1. Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
2. Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
3. Access to digital health and well-being services through our benefits platform (TELUS Health).
4. Health cash plans.
5. Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
6. Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognized qualifications (England Only).
7. Discounted Gym memberships at JD Gyms.
8. Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
9. Opportunities to volunteer and contribute to JD Foundation.
10. Employer engagement forums to help influence positive change.
11. Incremental Holiday Allowance.