Team Coach Level 3

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Coach Level 3, where you will play a vital role in supporting daily operations and fostering a positive work environment. This dynamic role focuses on delivering exceptional customer service, driving sales, and developing team members to achieve their best. With a commitment to excellence, you'll ensure compliance with KPIs and maintain high standards throughout the store. Enjoy a range of benefits including generous discounts, health services, and opportunities for personal development in a vibrant and supportive atmosphere.

Benefits

25% Company Discount

Health and Well-being Services

Health Cash Plans

Discounted Gym Memberships

Internal Development Courses

Networking Opportunities

Volunteering Initiatives

Qualifications

• Experience in customer service and supervisory roles preferred.
• Strong work ethic and adaptability are essential.

Responsibilities

• Collaborate with management to enhance customer experiences.
• Monitor sales performance and manage stock effectively.

Skills

Customer Service

Supervisory Skills

Time Management

Problem Solving

Microsoft Office Proficiency

Visual Merchandising

Job description

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The key role of a Coach Level 3 is to support the management team in daily store operations, uphold core business values, and ensure compliance with all relevant KPIs. As a Level 3 Coach and the first management step within Size?, the focus is on creating a positive working environment and ensuring the sales team delivers exceptional service that exceeds customer expectations.

Responsibilities:

1. Collaborate with the store manager and assistant manager to deliver outstanding customer experiences.
2. Assist as a key holder in opening and closing the store and handling cash.
3. Manage customer complaints and inquiries to achieve the best outcomes.
4. Monitor daily sales team performance to meet or exceed targets.
5. Use business reports to optimize product placement of key lines.
6. Manage deliveries and stock in accordance with stock control procedures to minimize loss and maximize profit.
7. Uphold company standards, act as a mentor, and build strong team relationships.
8. Ensure effective communication through daily briefs and head office updates.
9. Delegate tasks, lead by example, and follow up on progress.
10. Support induction and ongoing training for new and existing staff.
11. Maintain visual merchandising standards and ensure the sales floor is replenished and organized.
12. Work safely and responsibly at all times.
13. Engage with the visual team to develop merchandising skills and identify commercial opportunities.
14. Understand KPIs such as Footfall, ATV, USP, and Conversion, and use them to drive store performance.

Role Objectives and KPIs:

• Deliver high customer satisfaction through exceptional service.
• Drive sales and store turnover via effective merchandising and team motivation.
• Lead and develop the shopfloor team to ensure high performance and adherence to policies.
• Maintain a clean, organized, and visually appealing store environment.

Skills and Experience:

• Interest in the Size? brand and products.
• Confidence in communicating with diverse customers and providing excellent service.
• Supervisory experience preferred but not essential (training provided).
• Ambition, resourcefulness, and eagerness to learn.
• Strong work ethic and time management skills.
• Self-motivated, adaptable, and resilient.
• Problem-solving abilities.
• Proficiency in Microsoft Office.
• Visual Merchandising experience is advantageous.
• Commercially driven and flexible with working hours.

Benefits:

• Company discount of 25% on many products.
• Exclusive deals and discounts via TELUS Health platform.
• Access to health and well-being services.
• Health cash plans.
• Internal development courses and apprenticeships.
• Discounted gym memberships.
• Opportunities for networking, volunteering, and contributing to community initiatives.