Support Assistant (Category 2.5 Sheltered Housing)

Portsmouth City Council; Portsmouth; On-site; GBP 27,000 - 29,000; Full time

Job summary

Portsmouth City Council is seeking a Support Assistant (Category 2.5 Sheltered Housing) for Nicholson Gardens on a permanent basis, working 22.5 hours per week. The role provides day-to-day support to residents who are 55 and over, with personal reassurance, domestic assistance, and liaison with care agencies and families to maintain independence.

You will work within a Shelter Housing Scheme team under the Scheme Manager, with induction and ongoing training.

Qualifications

• Have a caring nature, enjoy talking to people and have good listening skills.
• Have a professional approach to your work.
• Have good written skills and basic numeracy.
• Be prepared to provide domestic help to residents who require support, and in an emergency, with their personal care.
• Be physically able to participate in moving and handling tasks.

Responsibilities

• Provide residents with day-to-day help according to need, e.g. domestic help or personal reassurance.
• Liaise with care agencies, Adult Social Care, GPs, chemists and families of residents.
• Be able to deal with emergencies and assist frailer residents with personal care when needed.

Skills

Caring nature

Active listening

Professional approach

Written communication

IT literacy

Tools

Microsoft Word

Outlook

Job description

The following content displays a map of the jobs location - Nicholson Gardens, Portsmouth

Support Assistant (Category 2.5 Sheltered Housing)

Job Reference pcc/TP/723/1800

Number of Positions:

1

Contract Type:

Permanent

Band 5 - £27,346 - £29,170 p.a. (£16,629 - £17,738 pro rata for 22.5 hours) plus 17% shift allowance

Working Hours:

22.5

Location:

Job Category:

Housing

Region / Division:

UK Region

Directorate:

Housing, Neighbourhood & Building Services

Job Introduction

This is a brilliant and rewarding opportunity to join us as a Support Assistant (Category 2.5 Sheltered Housing)! This is a permanent role and is 22.5 hours per week.

Your new role

The overall purpose of Sheltered Housing is to provide the right accommodation and support when needed. Sheltered Housing is purpose-built accommodation offering support for people 55 years and over who need support in maintaining their independence . Residents have their own tenancy agreement with Portsmouth City Council and therefore can live independently in their own accommodation but with the reassurance that support is available as needed . There are shared areas in the sheltered scheme in which residents can meet and enjoy some social activities. As a service we take pride in making a positive difference in helping our residents maintain their independence in their homes. The Support Assistant role is a crucial one in ensuring that we can meet our purpose.

You will be working in a Portsmouth City Council Category 2.5 Sheltered Housing Scheme. The current vacancy is at Nicholson Gardens, although you may be required to work in another Category 2.5 sheltered scheme if there is a need. You will be part of a Support Assistant team under the supervision of the Scheme Manager who will provide you with the induction and guidance that you need to gain confidence in the role . This is in addition to other training available to assist you in your personal development.

As a Support Assistant, you will provide residents with day-to-day help according to need. This for example may involve domestic help or personal reassurance. Where support is needed, you will liaise with care agencies, Adult Social Care, GPs, chemists and families of residents . You will need to be able to deal with any emergencies and on occasions, this will involve assisting some frailer residents with personal care issues, as well as being able to manage challenging behaviour from time to time.

Please see the full job profile attached at the bottom of this page for all details of what this role will involve!

Who is the person?

You need to:

• Have a caring nature, enjoy talking to people and have good listening skills.
• Have a professional approach to your work.
• Have good written skills and basic numeracy.
• Be prepared to provide domestic help to residents who require support, and in an emergency, with their personal care .
• Be physically able to participate in moving and handling tasks.
• Be a good team worker, have the confidence to work alone and to deal with challenging situations in a calm manner.
• Have basic IT skills - e.g. basic use of Microsoft Word and Outlook.
• Be flexible and reliable. Although mainly working in one scheme, you will be prepared to work in other schemes to meet the needs of the service. You also need to be flexible with your hours in order to meet the demand and needs of the service within the scheme in which you are working.
• The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration , inclusivity and being people-focussed . These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

There is no closing date but we will interview as we go along and if we fill the post then we will close the advert so please apply early.

Previous applicants need not apply.

More information about sheltered housing can be found on Portsmouth City Council's website:

If you would like to discuss this further or have any questions, please contact:

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person'points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

Please note we reserve the right to close the advert early if we have a large number of applications.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment . Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.

Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles.

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.