Team Administrator- Memory Team

Tees Esk and Wear Valleys NHS Foundation Trust; England; Vor Ort; GBP 26.000 - 27.000; Teilzeit

Zusammenfassung

Tees Esk and Wear Valleys NHS Foundation Trust in York is seeking a part-time Team Administrator to support the Memory Team across Acomb Health Centre and Huntington House. The role focuses on diary management, letter formatting, and handling patient records within a busy NHS environment.

You will join a multi-disciplinary team providing vital admin support to clinicians and managers, coordinating appointments and communications while upholding confidentiality and high standards of customer

Qualifikationen

• Experience in an administrative environment with diary management and data input.
• Strong customer service skills across various channels.
• Ability to prioritise and complete demanding workloads.
• Experience setting up and maintaining administrative systems and processes.
• Able to work autonomously and proactively.

Aufgaben

• Promote compassionate care and book assessments and diagnostic appointments, liaising by phone and in writing.
• Format letters and maintain accurate confidential patient records.
• Attend regular meetings, minute discussions, and input data into the patient database.
• Work as part of a team to deliver comprehensive admin support and maintain a well-organised workload.

Kenntnisse

Admin experience

Customer service

Prioritisation

Admin systems

Autonomy

Ausbildung

Level 3 qualification

Maths and English L2

Tools

Microsoft Office

Jobbeschreibung

Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator- Memory Team

The closing date is 20 October 2026

Due to team expansion, we are looking to recruit a part time (22.5 hours) dedicated and experienced administrator to join our friendly team. The successful post holder will be required to work across our two York bases; Acomb Health Centre and Huntington House. The York memory service is a team providing support to people living in the York and Selby area who are experiencing concerns with their memory.

If you are an individual with experience working in a demanding office environment, who is confident in using IT systems, has experience formatting letters and managing multiple diaries. Someone who thrives in a busy setting and is keen to join a team striving to make a real difference then we are looking for you.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst experience in an administrative role is essential, NHS or other health care experience is not. We are looking for a colleague with a passion for helping, who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.

You will join the heart of our multi-disciplinary team, providing vital administrative support to clinical staff and managers. We're looking for an organised, confident communicator who can prioritise a busy workload, build strong working relationships, and help support the delivery of high-quality mental health care.

Job summary

Due to team expansion, we are looking to recruit a part time (22.5 hours) dedicated and experienced administrator to join our friendly team. The successful post holder will be required to work across our two York bases; Acomb Health Centre and Huntington House. The York memory service is a team providing support to people living in the York and Selby area who are experiencing concerns with their memory.

If you are an individual with experience working in a demanding office environment, who is confident in using IT systems, has experience formatting letters and managing multiple diaries. Someone who thrives in a busy setting and is keen to join a team striving to make a real difference then we are looking for you.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst experience in an administrative role is essential, NHS or other health care experience is not. We are looking for a colleague with a passion for helping, who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.

You will join the heart of our multi-disciplinary team, providing vital administrative support to clinical staff and managers. We're looking for an organised, confident communicator who can prioritise a busy workload, build strong working relationships, and help support the delivery of high-quality mental health care.

Your main duties will be to promote compassionate care, booking assessment and diagnostic appointments liaising via the phone and through written correspondence. Formatting letters and maintaining accurate confidential patient records.

For more details, please read the job description. To be successful at shortlisting please evidence how you match this description providing real life examples to reinforce your experience. If you do not hold the level 3 Business Admin qualification/ relevant field you must state if you are willing to undertake this. We are unable to invite to interview those that do not hold and disclose the maths and English qualification to the required standard.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.

Job description

Job responsibilities

Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.

You will work with as part of a team of administrators to deliver comprehensive admin support. As a valuable member of the team, you will be expected to attend regular meetings to improve your knowledge and understanding of the services. You will also be required to minute meetings and keep accurate records and input accurately to the patient database. If successful, you will be supplied with a job plan and a fully supported induction.

Additional contact details: Karen Willis,Locality Admin ManagerMHSOP NYYS - 07557 495357

[e-mail]

Person Specification

Experience

Essential

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence)
• Experience of organising, prioritising and completing demanding workloads
• Experience of setting up and the maintenance of administrative systems and processes
• Experience of working autonomously and proactively

Desirable

• Experience of supporting/supervising staff.
• Experience of handling monies and working within financial guidelines.

Knowledge

Essential

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and the need for confidentiality and how to maintain this
• Knowledge of office systems and processes

Desirable

• Knowledge of NHS systems

Qualification

Essential

• Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role

Desirable

• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
• Level 3 in Business Administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Tees Esk and Wear Valleys NHS Foundation Trust

Address

Huntington House

Jockey Lane

York

YO32 9XW

United Kingdom

Employer's website

https://www.tewv.nhs.uk/ (Opens in a new tab)

£25,760 to £27,476 a yearpro rata, per annum