Team Administrator

NHS; York; On-site; GBP 25,000; Full time

Job summary

A leading healthcare organization is seeking a Team Administrator to support the Adult Mental Health In Patient services. This role, integral to daily operations, calls for a detail-oriented individual with strong organizational skills and a passion for customer service. The successful candidate will benefit from a supportive working environment with opportunities for growth and development.

Benefits

Generous NHS pension scheme

Annual leave package (27 days plus bank holidays)

Training and development opportunities

Qualifications

• Required experience in an administrative environment (diary management, filing, data input).
• Essential Level 3 qualification in Business Administration or equivalent experience.
• Customer service experience, particularly face-to-face and handling correspondence.

Responsibilities

• Perform generic administrative activities (telephone calls, email correspondence, data input).
• Act as a point of contact for service users and liaise with clinical teams.
• Support and supervise staff as needed for other community teams.

Skills

Customer Service

Organizational Skills

Communication

Education

Level 3 Qualification in Business Administration or equivalent

Key Skills/Functional Skills in Literacy and Numeracy Level 2

Tools

Microsoft Office

Job description

Go back Tees Esk and Wear Valleys NHS Foundation Trust

Team Administrator

The closing date is 24 June 2025

An opportunity has arisen to recruit a Team Administrator for the Adult Mental Health In Patient services on Ebor Ward, Foss Park Hospital. This post holder will be required to work over a 7 day rota.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude.

This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the other administrative and clinical colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users.

We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines.

About us

With a starting salary of £24,071 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us. Our Greatix and Star Award schemes highlight the outstanding work being done every day.

We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer; recruiting, retaining and training our people, for the right roles, at the right time.

Job responsibilities

The following responsibilities are examples, please refer to the attached Job Description for the complete picture.

Generic administrative activity such as: making telephone calls and answering the telephone, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing.

To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner.

To assist in cross-cover support as required for other community teams.

To interact compassionately with service users and carers at all times.

To promote a positive image of the mental health service, the Trust and the people who access our services.

Person Specification

Qualifications

• Level 3 Qualification in Business Administration or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management.
• Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role.
• Level 3 Qualification in Leadership and Management
• RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment

Experience

• Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
• Customer Service experience (face to face, answering calls, correspondence).
• Experience of organising completing demands and workloads.
• Experience of setting up and maintenance of administrative systems and processes.
• Evidence of experience in working autonomously and proactively.
• Experience of supporting/supervising staff
• Experience of handling monies and working within financial guidelines

Knowledge

• Comprehensive knowledge of administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
• Demonstrable and comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook)
• Understanding of confidentiality and the associated legal and policy requirements.
• Knowledge of NHS systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust