Administrator - Referral Management and Private Client Team

NHS; York; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established healthcare practice in York is seeking an experienced Administrator for the Referral Management and Private Client Team. The role demands a high standard of administrative support to clinicians, with responsibilities ranging from processing referrals to managing patient correspondence. Ideal candidates will have NHS experience and strong communication skills.

Benefits

Access to confidential counseling

Wellbeing resources

Staff Recognition awards

Supportive culture with regular catch-ups

Employee support groups

Qualifications

• Experience in an NHS admin role preferred.
• Understanding of Medical Terminology required.
• Proficiency in Microsoft Office necessary.
• Ability to work independently and as part of a team.

Responsibilities

• Provide administrative support to clinicians and external customers.
• Ensure all secretarial duties are performed efficiently.
• Process referrals, insurance reports, and queries effectively.
• Maintain confidentiality at all times.

Skills

Microsoft Office skills

Verbal communication

Written communication

Medical Terminology

Ability to work autonomously

Ability to work in a fast-paced environment

Teamwork

Previous admin experience

Job description

Administrator - Referral Management and Private Client Team

Are you an experienced administrator looking to work in Primary Care?

Do you have any Healthcare or NHS experience?

Main duties of the job

The role of the administrator in the Referral Management and Private Clients team provides an efficient and comprehensive secretarial support service to our clinicians and external customers.

You will be required to:

• Maintain a high standard administrative support service to meet the needs of the role.
• Ensure accurate, efficient, and timely typing skills.
• Process investigations efficiently and effectively.
• Treat all aspects of your role with the highest level of confidentiality.

About us

Priory Medical Group (PMG) is an award-winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced, and varied workforce doing their very best for our patients.

Here at PMG, we value the wellbeing and health of our staff and as a result, we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS.

We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.

Job responsibilities

Main duties of the role:

Ensure all admin / secretarial duties are carried out efficiently and effectively whilst always having the patient at the forefront of your mind, enabling our GPs to always deliver the best patient care.

Ensuring referral letters, insurance and solicitors reports, subject access requests, internal and external queries are carried out efficiently and effectively.

Ensure you understand all aspects of your role and adhere to the team's SOP where appropriate.

Provide cover / overtime for your team during periods of annual leave / sickness.

On occasion, you may also be required to provide admin support across the department to meet the needs of the business.

At Priory Medical Group, we pride ourselves in providing outstanding care to both our patients and our staff, through benefits, health and wellbeing initiatives, and always ensuring our team members assist in the implementation of any new processes / procedures that have an impact on the work they do.

The inclusive and supportive culture of Priory Medical Group encourages staff to bring their own ideas to the table, therefore being an active contributor to any change / improvements in ways of working.

Staff Recognition, as well as regular appraisals and catch-ups, include monthly 'thankfulness' awards where all staff can nominate a colleague who they feel deserves a 'shout out / thank you' for the work / difference they have made to their team or individually.

Employee support and wellbeing are promoted through monthly support and wellbeing groups, where ideas to help/support staff are discussed. There is also access to free counselling should any staff member require this support during their time with us.

Staff Benefits include a range of schemes to support staff health, engagement, wellbeing, and inclusion.

Working Hours:

Monday to Friday 8:30 am to 4:30 pm

Person Specification

Skills

• Ability to work in a fast-paced environment.
• Previous admin experience.
• Good keyboard and Microsoft Office skills.
• Good verbal and written communication.
• Able to work autonomously and as part of a team.
• Understanding of Medical Terminology.
• Experience in an NHS admin role and the use of in-house medical systems, preferably SystmOne.