Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Swinton; On-site; GBP 11,000 - 15,000; Part time

Job summary

Greater Manchester Mental Health NHS Foundation Trust seeks a part-time Team Administrator to support the Early Intervention in Psychosis (EIP) and Early Detection and Intervention Team (EDIT) in Swinton. The role focuses on administrative tasks, appointment management and coordination of service delivery within a multidisciplinary team.

You will be the key contact for service users, carers and clinicians, handling referrals, correspondence and diary management while maintaining accurate records

Qualifications

• Comprehensive administrative support across EIP/EDIT pathways (appointment management, minute-taking, referrals and correspondence).
• Maintaining clinical systems and supporting coordination of service delivery.

Responsibilities

• Directly negotiate appointment slots with clinicians to fit target times and NHS Plan standards.
• Typing of all clinical correspondence.
• Coordinating and directing service user contact via telephone, email or letter.
• Greeting service users, carers and other visitors as required.
• Ensure an effective and efficient booking service in line with NHS Plan targets.
• Direct arranging of appointments according to booking and waiting time policies. Greater Manchester Mental Health Foundation Trust employs over 7,000 staff across 122 locations.

Job description

The Early Intervention in Psychosis (EIP) and Early Detection and Intervention Team (EDIT) provide specialist support for people experiencing a first episode of psychosis, or who may be at increased risk of developing psychosis. We work closely with service users, families, carers and partner agencies to deliver timely, recovery-focused care and improve outcomes. We are looking for an organised and motivated Team Administrator to join our friendly multidisciplinary team. Based in Swinton, you will play a vital role in supporting the smooth day-to-day running of the service, acting as a key point of contact for service users, carers, clinicians and partner organisations. This is an excellent opportunity to contribute to a specialist mental health service while helping to ensure high-quality, responsive care for the people who use our services. The Team Administrator will provide comprehensive administrative support across the EIP and EDIT pathways, including appointment management, minute-taking, managing referrals and correspondence, maintaining clinical systems, and supporting the coordination of service delivery. Key responsibilities include booking appointments using the PARIS patient administration system, liaising with service users and clinicians to ensure timely access to care, maintaining accurate records, and supporting the wider operational needs of the team, including meeting room and stock management. This is a part-time position (18.75 hours per week) based in Swinton. We offer a range of flexible working options, including school hours, condensed hours, and other working patterns, which can be discussed at interview,

• To directly negotiate appointment slots with clinicians in order that service users can take place within stated target times and standards according to the NHS Plan.
• Typing of all clinical correspondence.
• Coordinating and directing service user contact via telephone call, email or letter.
• Greeting service users, carers and other visitors when required.
• Ensure an effective and efficient booking service is provided with service user negotiation in accordance with the targets stated in the NHS Plan.
• Direct making of appointments according to booking and waiting time policies. Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.