Team Administrator

Dorset HealthCare University NHS Foundation Trust; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity for experienced administrators to join NHS Talking Therapies in Southampton. The role offers both full-time and part-time positions, requiring excellent customer service skills and the ability to handle a high volume of calls. Candidates will provide vital administrative support while ensuring confidentiality and efficiency. Join a committed team dedicated to empowering individuals through outstanding healthcare services.

Qualifications

• Experience in busy office environments and working with databases.
• Ability to manage a high volume of calls and handle distressed clients.

Responsibilities

• Provide a confidential, efficient, and comprehensive administrative service.
• Work flexible hours, including evenings and Saturdays on a rota.

Skills

Customer Service

Attention to Detail

Teamwork

Calmness Under Pressure

Job description

An exciting opportunity has arisen for an experienced administrator to join NHS Talking Therapies Southampton Steps2Wellbeing on a fixed-term contract until March 2026. The service offers a range of evidence-based talking therapies for common mental health problems.

About the Service

The service provides various Step 2 and Step 3 psychological therapy options, including Low and High Intensity CBT, Psycho-educational groups, and Counselling.

Position Details

We are seeking both full-time and part-time Team Administrators. The full-time role involves working Monday to Friday, with occasional Saturdays and evenings on a rota. The part-time role involves 22.5 hours per week, with evenings and Saturdays on a rota. The successful candidate will ensure a confidential, efficient, and comprehensive administrative service for clients and staff. Flexibility, creativity, and the ability to meet deadlines while maintaining confidentiality are essential skills.

Work Schedule and Training

The successful applicant must work one evening shift per week (12-8pm) and Saturdays on a rota basis. Training will be provided in the office, and once trained, the role will involve a split of home working and office presence in Southampton.

Candidate Profile

Ideal candidates will be able to manage a high volume of calls, handle distressed clients with care, and provide excellent customer service. You should be enthusiastic, self-motivated, detail-oriented, and experienced in working with databases and busy office environments. Calmness under pressure and teamwork skills are also important.

Additional Requirements

An employment DBS check is required, which the Trust will cover. Applicants with a valid DBS update service subscription can present their certificate instead of a new check.

About Dorset HealthCare

We are committed to empowering individuals through outstanding healthcare services. Our organization is rated ‘outstanding’ by the CQC and operates community hospitals, inpatient facilities, and a wide range of mental health services for nearly 800,000 people.

Living in Southampton

Enjoy a vibrant city with access to national parks, diverse events, excellent transport links, an international airport, and ferry services to the Isle of Wight.

Our Culture and Values

We value our 7,000-strong workforce, promote equality, diversity, and inclusion, and aim to create a workplace where everyone can thrive. Join us to challenge yourself, develop your career, and contribute to our mission of continuous improvement through excellence, compassion, and expertise.

Contact Information

For further details or informal visits, contact:

• Name: Yasmin Falkner
• Job Title: Admin Coordinator
• Email: [e-mail]
• Telephone: [phone]