Team Administrator

NHS; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

An exciting opportunity for an experienced administrator to join NHS Talking Therapies Southampton. The role involves providing comprehensive administrative support in a busy environment, ensuring confidentiality and effective communication with clients. This position offers both full-time and part-time options, with training provided. Join a committed team dedicated to mental health services and enjoy the benefits of working with a leading healthcare provider.

Qualifications

• Experience in a similar office environment required.
• Ability to maintain patient confidentiality essential.
• Good communication skills with clients and professionals.

Responsibilities

• Manage a high volume of calls and provide customer care.
• Ensure a confidential and efficient administrative service.
• Work one evening shift per week and Saturdays on a rota.

Skills

Communication

Time Management

Organizational Skills

Confidentiality

Education

GCSE level English Language or equivalent

ECDL

RSA 3 Keyboard skills and word processing

Tools

Microsoft Office

MS Word

MS Excel

Job description

Go back Dorset HealthCare University NHS Foundation Trust

Team Administrator

The closing date is 27 May 2025

An exciting opportunity has arisen for an experienced administrator to join NHS Talking Therapies Southampton Steps2Wellbeing on a fixed term contract until March 2026. The service offers a range of evidence based talking therapies for common mental health problems.

The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.

We need a full time and part time Team Administrator. The full time candidate will be working Monday to Friday with Saturdays and evenings by rota, and the part time candidate will be working 22.5 hours per week with evenings and Saturdays by rota. The individual will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps2Wellbeing clients and staff. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

The successful applicant will need to be able to work one evening shift per week (12-8pm) and Saturdays on a rota basis.

Training will take place in the office, but once trained, this post will be split between home working and office cover in Southampton.

Main duties of the job

This is an excellent opportunity for people with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients and provide a high level of customer care, to join a highly motivated and committed team.The successful applicants will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check,which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019.

Do you want to work in a vibrant and busy city with stunning national parks on it's door step. Southampton hosts a wide range of events, from sports to culture throughout the year. It has great transport links including rail, coach and close links to the M3. If you fancy further afield, Southampton has its own international airport, and cruises leave regularly from the ferry terminals. The delightful Isle of Wight is only a short ferry ride away.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome and can be authentic.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Person Specification

Educational Requirements/Qualifactions

• GCSE level English Language or equivalent
• ECDL
• RSA 3 Keyboard skills and word processing

Skills/Experience/Knowledge base

• Experience of working within a similar office environment
• To show understanding of patient confidentiality
• Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
• Good time management skills e.g. To be able to work to tight deadlines
• Good organisational skills and ability to organise own workload
• Must be computer literate
• Good standard keyboard skills and knowledge of Microsoft Office
• Proficient in MS Word and MS Excel
• Ability to maintain sustained concentration.
• Knowledge of working within a team
• Knowledge of NHS organisation and protocols.
• Knowledge of IAPTus

Personal Qualities

• To be responsible for representing the Trust in a professional manner at all times and be able to demonstrate reasons for confidentiality.
• Professional manner in dealing with emotive material and challenging behaviour from clients.
• To be adaptive and flexible when undertaking new challenges.
• Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
• Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met.
• Ability to work on own initiative whilst being a team player

Business Travel

• Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust