Team Administrator

Tyne Coast College; South Shields; On-site; GBP 21,000 - 27,000; Full time

Job summary

Tyne Coast College is seeking a proactive Team Administrator to join Student Services, supporting ALS and Pastoral teams to ensure students receive the help they need. You will provide a professional service across sites, manage enquiries, take minutes, and support reception cover.

The role requires strong organisational skills, experience in administration, and the ability to work both independently and in a team. A friendly, confidential, and customer-focused approach is essential.

Qualifications

• We are looking for an organised and approachable individual who can manage a varied workload while maintaining excellent attention to detail.
• Experience in an administrative role.
• Experience working in a busy office environment.
• GCSE English and Maths at Grade C/4 or above (or equivalent).
• NVQ Level 2 qualification, or equivalent, in a relevant subject.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• A friendly, professional and approachable manner.
• Ability to work under pressure and meet deadlines.
• High levels of confidentiality, reliability and accuracy.
• Commitment to safeguarding, equality and diversity.

Responsibilities

• Providing administrative support across the Student Services department.
• Managing shared inboxes, monitoring enquiries and directing requests appropriately.
• Maintaining accurate electronic records and filing systems.
• Taking minutes and recording actions from meetings.
• Supporting communication between teams across college sites.
• Providing reception cover when required.
• Delivering a welcoming, responsive and professional customer experience.
• Supporting the ALS and Pastoral Support teams in delivering effective services to students.

Skills

Organised & approachable

Administrative experience

Office environment experience

Microsoft Office

Microsoft Teams

Organisational & prioritisation

Written & verbal communication

Independent working

Team working

Confidentiality & accuracy

Safeguarding & equality

Education

GCSE English & Maths (C/4+)

NVQ Level 2 in a relevant subject

NVQ Level 3 (desirable)

Tools

Microsoft Office

Microsoft Teams

Job description

We are looking for a proactive and customer-focused Team Administrator to join our Student Services team. This is an exciting opportunity to play a vital role in supporting both our Additional Learning Support and Pastoral Support teams, helping to ensure that students receive the support they need to succeed.

About the Role

As a Team Administrator, you will provide a professional and efficient administrative service within Student Services. Working closely with colleagues across multiple teams and sites, you will be responsible for ensuring that key processes run smoothly and that students, staff and stakeholders receive an excellent level of service.

Key responsibilities

• Providing administrative support across the Student Services department.
• Managing shared inboxes, monitoring enquiries and directing requests appropriately.
• Maintaining accurate electronic records and filing systems.
• Taking minutes and recording actions from meetings.
• Supporting communication between teams across college sites.
• Providing reception cover when required.
• Delivering a welcoming, responsive and professional customer experience.
• Supporting the Additional Learning Support and Pastoral Support teams in delivering effective services to students.

Qualifications and experience

• We are looking for an organised and approachable individual who can manage a varied workload while maintaining excellent attention to detail., Experience in an administrative role.
• Experience working in a busy office environment.
• Good working knowledge of Microsoft Office and Microsoft Teams.
• GCSE English and Maths at Grade C/4 or above (or equivalent).
• NVQ Level 2 qualification, or equivalent, in a relevant subject.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• A friendly, professional and approachable manner.
• Ability to work under pressure and meet deadlines.
• High levels of confidentiality, reliability and accuracy.
• Commitment to safeguarding, equality and diversity.

Desirable Requirements

• Knowledge or experience of Additional Learning Support (ALS) or SEND.
• NVQ Level 3 qualification, or equivalent, in a relevant subject, or willingness to work towards this qualification.

Tyne Coast College was created from the merger of South Tyneside College and South Shields Marine School, with TyneMet College and Queen Alexandra Sixth Form.

We offer a vast range of educational opportunities for those aged 14 to adults - including A'levels, vocational programmes, apprenticeships, Higher Education and specialist maritime training. Our portfolio is multi award winning with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN.

Tyne Coast College is the North East's world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios and was rated Ofsted 'Good' in October 2019.

As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills' training that enables students to progress on to their chosen careers.

Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the north east.

Recruiting high-calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.