Student Services and ALS Team Administrator

Tyne Coast College; Wallsend; On-site; GBP 19,000 - 24,000; Part time

Job summary

Tyne Metropolitan College is seeking a proactive Team Administrator to join the Student Services and ALS Team. You will support ALS and Pastoral teams, manage inquiries, maintain records, and help deliver a high-quality student experience across college sites.

The role requires strong admin skills, MS Office/Teams proficiency, and a professional, confidential approach. 30 hours per week with a pro rata salary.

Qualifications

• Experience in an administrative role.
• Experience working in a busy office environment.
• GCSE English and Maths at Grade C/4 or above (or equivalent).
• NVQ Level 2 qualification, or equivalent, in a relevant subject.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• A friendly, professional and approachable manner.
• Ability to work under pressure and meet deadlines.
• High levels of confidentiality, reliability and accuracy.
• Commitment to safeguarding, equality and diversity.

Responsibilities

• Providing administrative support across the Student Services department.
• Managing shared inboxes, monitoring enquiries and directing requests appropriately.
• Maintaining accurate electronic records and filing systems.
• Taking minutes and recording actions from meetings.
• Supporting communication between teams across college sites.
• Providing reception cover when required.
• Delivering a welcoming, responsive and professional customer experience.
• Supporting the ALS and Pastoral Support teams in delivering effective services to students.

Skills

Administrative experience

Microsoft Office

Microsoft Teams

Organisational skills

Communication skills

Confidentiality

Teamwork

Education

GCSE English and Maths (C/4 or above)

NVQ Level 2 in a relevant subject

NVQ Level 3 (Desirable)

Tools

Microsoft Office

Microsoft Teams

Job description

The Vacancy

Tyne Metropolitan College

Student Services and Safeguarding

Student Services and ALS Team Administrator RTF 2627-85

Permanent

30 hours per week

Professional Services Salary Scale 4

Points 12 - 15, £24,926 pro rata

£21,382 Actual salary per annum

Closing Date: Monday 12th October

About the Role

We are looking for a proactive and customer-focused Team Administrator to join our Student Services team. This is an exciting opportunity to play a vital role in supporting both our Additional Learning Support and Pastoral Support teams, helping to ensure that students receive the support they need to succeed.

Key responsibilities include:

• Providing administrative support across the Student Services department.
• Managing shared inboxes, monitoring enquiries and directing requests appropriately.
• Maintaining accurate electronic records and filing systems.
• Taking minutes and recording actions from meetings.
• Supporting communication between teams across college sites.
• Providing reception cover when required.
• Delivering a welcoming, responsive and professional customer experience.
• Supporting the Additional Learning Support and Pastoral Support teams in delivering effective services to students.

About You

We are looking for an organised and approachable individual who can manage a varied workload while maintaining excellent attention to detail.

Essential Requirements

• Experience in an administrative role.
• Experience working in a busy office environment.
• Good working knowledge of Microsoft Office and Microsoft Teams.
• GCSE English and Maths at Grade C/4 or above (or equivalent).
• NVQ Level 2 qualification, or equivalent, in a relevant subject.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• A friendly, professional and approachable manner.
• Ability to work under pressure and meet deadlines.
• High levels of confidentiality, reliability and accuracy.
• Commitment to safeguarding, equality and diversity.

Desirable Requirements

• Knowledge or experience of Additional Learning Support (ALS) or SEND.
• NVQ Level 3 qualification, or equivalent, in a relevant subject, or willingness to work towards this qualification.

Who We Are

Tyne Coast College comprises South Tyneside College, Tyne Metropolitan College and South Shields Marine School.

We offer a vast range of educational opportunities for those aged 14 to adults - including a wide range of employer-led vocational programmes, Apprenticeships, Higher Education and specialist maritime training.

Our portfolio is multi-award winning, with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated 'Good' by Ofsted in February 2024.

Tyne Coast College is the North East's world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios.

As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills' training that enables students to progress on to their chosen careers.

Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the north east.

Recruiting high-calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.

Our Values

We believe in being a strong community presence

We believe the needs of employers should shape our curriculum

We believe every student should achieve their potential

We will make a significant positive impact on the local, regional and national economy

We value professionalism, commitment, and excellence in our staff

We welcome and include everyone in our community and value individuality and diversity