Team Administrator

NHS; London Borough of Harrow; On-site; GBP 29,000 - 31,000; Full time

Job summary

A leading healthcare provider seeks a diligent Team Administrator for the Harrow Talking Therapy Service. You will play a pivotal role in supporting our therapists, managing appointments, and ensuring efficient administrative processes. The role demands strong communication, organizational and interpersonal skills within a busy NHS environment.

Qualifications

• Evidence of continuing professional and personal development.
• Experience of administrative & secretarial work.
• Ability to manage diverse workload whilst dealing with frequent interruptions.

Responsibilities

• Be the first point of contact for visitors and phone enquiries.
• Ensure accurate data entry in electronic patient care records.
• Support coordination of patient appointments and referrals.

Skills

Communication

Organizational skills

Interpersonal skills

Time management

Education

GCSE English or equivalent

NVQ Business Administration level 2 or willingness to work towards achieving it

ECDL or willingness to work towards achieving it

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Go back Central and North West London NHS Foundation Trust

Team Administrator

Information:

This job is now closed

Job summary

We are looking to recruit for a Band 3 Team administrator. We are looking for someone who is bright, can fit in well with the team and hard working.

The post will be part of an administration team that exists to provide an important administrative andcommunity service to the Harrow Talking therapy Service. This is to include using computerisedinformation systems, collating referrals, supporting the large team of therapists in making appointments and checking monthly returns as required by the Trust, word-processing, developing, maintaining filing systems and being the first point of contact for patients, relatives/carers and other professionals.

Main duties of the job

The candidate should be able to work well under pressure, multitask, be thorough and accurate in their work.

Reception and Clinic Support

• To be the first point of contact by phone and walk-in visitors into the Talking therapy services
• To ensure that all enquiries are dealt with in an appropriate and polite manner and that an appropriateresponse is initiated.
• Record the arrival of patients and inform the relevant staff member.
• Support in recording referral documentation, coordinating patient appointments as requested and including appointment invite, sending relevant literature, ensuring appointment is managed in the diary and clinic room is booked

Administrative

• To be responsible for ensuring the data on the required electronic patient care record, is accurate andup to date. The post holder will review the Trust dashboard for team members. To address and alertteams to errors and problems as they arise.
• To ensure that all service users patients and visitors are received courteously and efficiently.
• To facilitate effective communication within the team by providing team members with messages andinformation

About us

We are a friendly welcoming team. We all help eachother out when needed. We also offer working from home on certain days depending on service needs.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job responsibilities

The candidate will require to cover reception aswell as carrying out other admin duties such as ordering supplies for the office and general admin duties. Please see attached Job description for more details

Person Specification

TRAINING & QUALIFICATIONS

• NVQ Business Administration level 2 or willingness to work towards achieving it
• ECDL or willingness to work towards achieving it
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• Evidence of continuing education

EXPERIENCE

• Experience of administrative & secretarial work,
• Experience of working within a multidisciplinary team
• Experience of working in NHS setting or similar large organisation
• Experience of using computerised databases
• Experience of community working

KNOWLEDGE & SKILLS

• Knowledge and experience of using Microsoft packages including Outlook, Word, Excel and Powerpoint
• Ability to manage diverse workload whilst dealing with frequent interruptions
• Ability to meet deadlines and to calmly work under pressure
• Increased organisational skills and ability to prioritise
• Ability to work both independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to provide secretarial support for meetings e.g. organising, booking rooms, minute taking
• Knowledge of our business and how it supports patient care
• Knowledge of computerised patient databases
• Knowledge of mental health issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Central and North West London NHS Foundation Trust

£29,176 to £30,225 a yearper annum inc HCAS