Team Administrator

West London NHS Trust; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Le West London NHS Trust recherche un administrateur d'équipe de Band 4 pour le service EIP à Hammersmith & Fulham. Dans ce rôle à plein temps, vous fournirez un soutien administratif à une équipe de santé mentale, assumant des responsabilités telles que la prise de minutes et la gestion des informations des patients. Le candidat idéal devra faire preuve de compétences organisationnelles et d'un bon niveau de communication tout en travaillant avec des groupes diversifiés.

Qualifications

• Bonne éducation générale requise.
• Expérience en administration/secretariat souhaitée.
• Connaissance des systèmes de dossier patient requise.

Responsibilities

• Fournir un soutien administratif complet aux services de santé mentale communautaires.
• Prendre des minutes lors des réunions d'équipe et de traitement.
• Superviser le personnel de réception.

Skills

Communication écrite et verbale

Confidentialité

Minutage

Gestion du temps

Proactivité

Compétences en TI

Education

Bon niveau d'éducation générale, y compris l'anglais et les mathématiques

NVQ

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

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An Opportunity has ariseninLocal Servicesfor a Band 4 Team Administrator for the Hammersmith & Fulham EIP Team

This is a full time role – Mon – Fri 9-5 (Office based)

Based in Fulham Palace Road.

We are seeking an experienced, confident and personable administrator for the above role. The ideal candidate will need to have the following key skills:

• ·Confident and have the ability to work alone
• ·Good minute-taking skills (need to take business meeting, CIG and team meeting minutes)
• ·Proficient in using Rio
• ·Good IT skills, such as good at Excel and able to learn how to use WLBI
• ·Good at communicating both in writing and verbally with team members, professionals from other teams and patients
• ·Able to deal with patients who are emotionally vulnerable/distressed compassionately and appropriately
• ·Organised
• ·Use own initiatives and be proactive

Main duties of the job

The post holder will be part of a wider team of administrators responsible for providing a full range of administrative support to multidisciplinary community mental health services across three London boroughs. They will support the team to ensure that the service runs effectively and efficiently and that referrers, service users and their families/carers experience a responsive and friendly service. This includes supervising reception staff, depending on the particular team location.

The post holder is required to deliver and maintain a range of administrative procedures that enhance the collection and recording of patient information and service performance data to meet service objectives and deadlines

Please note that visa sponsorship is not available for this position

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overallby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

QUALIFICATIONS

• Good standard of general education including English and Maths
• Evidence of personal development
• NVQ

EXPERIENCE

• Experience of Administration/Secretarial / Reception work
• Experience of Data entry
• Experience of arranging and supporting meetings
• Experience of Filing and Photocopying
• Demonstrated ability to develop positive relationships with people.
• Demonstrated ability to work within and show understanding of equal opportunities.
• Working in a team
• Supervising staff
• Working in a Mental Health setting. of patient record systems/databases.

KNOWLEDGE

• Confidentiality
• Data Protection Act
• A range of secretarial processes / Admin procedures
• Knowledge of Health and Safety at Work
• Knowledge of Microsoft Word, Excel and PowerPoint
• Knowledge of Equal Opportunities and Diversity
• Producing activity reports
• Understanding of mental health issues

SKILLS

• Excellent written and verbal communication skills
• Ability to work autonomously within a team and with other disciplines.
• Able to deal with staff, visitors and clients in a professional, courteous and helpful manner
• Accurate minute taking skills
• Ability to work under pressure as part of a team or independently
• Ability to work collaboratively and in partnership with other managers, professions and agencies.
• Able to organise and prioritise work
• Able to exercise discretion and maintain confidentiality at all times.
• Advanced Excel skills
• Microsoft PowerPoint
• Trained in the use of electronic patient record system

OTHER REQUIREMENTS

• Self-motivated
• A flexible, enthusiastic and mature attitude.
• Adaptable to change.
• Committed to team/service development and able to promote a positive image of the Service.
• Enthusiastic and willing to learn
• Professional presentation/standard of work