Teaching Learning and Student Experience Coordinator (IAG)

University of Manchester; Manchester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts.

Purple Place employee discount

Job summary

The University of Manchester is seeking a Teaching Learning and Student Experience Coordinator to coordinate the delivery of high-quality teaching, learning and student experience administration within the Information, Advice and Guidance team. This student-facing role requires on-campus presence for the majority of the working week, with flexibility to work evenings when needed.

You will coordinate student support, engagement and development initiatives and help develop the Academic Advisor

Qualifications

• Relevant knowledge and experience in teaching and learning or student administration policies.
• Experience of working in a customer service environment.
• Ability to supervise staff and coordinate work activities.
• Flexible and responsive to customer needs with excellent communication and confidentiality.
• Excellent organisational skills to prioritise multiple tasks in a busy environment.

Responsibilities

• Coordinate the delivery of student-facing Information, Advice and Guidance services across email, telephone and face-to-face enquiries.
• Supervise and coordinate administrative colleagues and defined areas of activity, including work allocation, staff rotas, training and acting as a point of reference for the team.
• Coordinate student support, engagement and development initiatives, including peer mentoring, engagement with societies, student representatives, wellbeing activity and student voice work.
• Support the coordination and development of the Academic Advisor scheme across undergraduate and postgraduate taught programmes.

Skills

Customer service experience

Staff supervision

Excellent communication skills

Organisational skills

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching Learning and Student Experience Coordinator to coordinate the delivery of high-quality teaching, learning and student experience administration within the Information, Advice and Guidance team, ensuring effective processes, accurate information, and excellent service provision.

This is a student-facing role based within the IAG team. It requires on-campus presence for the majority of the working week, with flexibility required to work evenings on occasion depending on operational need.

You will be responsible for:

• Coordinating the delivery of student-facing Information, Advice and Guidance services, including email, telephone and face-to-face enquiries, ensuring a responsive, accurate and student-centred service.
• Supervising and coordinating administrative colleagues and defined areas of activity, including work allocation, staff rotas, training and acting as a point of reference for the team.
• Coordinating student support, engagement and development initiatives, including peer mentoring, engagement with societies, student representatives, wellbeing activity and student voice work.
• Supporting the coordination and development of the School’s Academic Advisor scheme across undergraduate and postgraduate taught programmes, ensuring alignment with University policy.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Relevant knowledge and experience, including teaching and learning, and/or student administrative policies and procedures.
• Experience of working in a customer service environment.
• Able to supervise staff and coordinate work activities.
• Flexible and responsive to customer needs with excellent communication skills and the ability to provide information, advice and guidance whilst maintaining confidentiality.
• Excellent organisational skills, able to prioritise a variety of work activities in a busy environment and meet strict deadlines.

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Shauna Rogers

Email: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.