Teaching, Learning and Student Experience Administrator (Assessment and Progression)

University of Manchester; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

The University of Manchester’s School of Social Sciences is seeking a proactive Teaching, Learning and Student Experience Administrator to join the Assessment and Progression Team. You will support assessment-related administration across the academic cycle, ensuring accurate records and a student-focused service.

The role requires strong organisational and communication skills, experience with Microsoft Office, and a willingness to learn Campus Solutions and Canvas.

Qualifications

• Relevant administrative experience, ideally within a customer service, student administration or busy office environment.
• Strong organisational skills, with the ability to prioritise competing tasks, manage deadlines and work accurately during busy periods.
• Excellent attention to detail and the ability to maintain accurate records, tracking documents and data.
• Excellent digital skills, including experience of Microsoft Office, particularly Word, Outlook and Excel.
• Advanced Microsoft Excel skills, with experience of managing, analysing, manipulating and maintaining complex datasets accurately.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with students, staff and stakeholders.
• Ability to work effectively as part of a team, support colleagues and work flexibly across processes and priorities.
• Ability to handle confidential information appropriately and work in line with data protection requirements.
• A proactive, student-focused approach and commitment to service excellence, equality, diversity and inclusion.

Responsibilities

• Administering a range of assessment and progression processes, including marking, moderation, results preparation, appeals, mitigating circumstances and Examination Board activity.
• Maintain accurate records, tracking documents and data across relevant University systems.
• Support the set-up and maintenance of online assessment submission areas and related assessment processes.
• Prepare correspondence, documentation and meeting papers, and support panels, committees and boards where required.
• Work collaboratively across teams to provide a consistent, effective and student-focused service.
• Contribute to process improvement, standardisation and service excellence within assessment administration.

Skills

Administrative experience

Organisational skills

Communication skills

Microsoft Office

Excel

Data handling

Teamwork

Tools

Campus Solutions

Power BI

Canvas

Job description

We are seeking a proactive and organised Teaching, Learning and Student Experience Administrator to join the Assessment and Progression Team within the School of Social Sciences. This role will support the effective delivery of assessment-related administration across the academic cycle, contributing to a high-quality, student-focused service.

Key Responsibilities

You will be responsible for:

• Administering a range of assessment and progression processes, including marking, moderation, results preparation, appeals, mitigating circumstances and Examination Board activity.
• Maintain accurate records, tracking documents and data across relevant University systems.
• Support the set-up and maintenance of online assessment submission areas and related assessment processes.
• Prepare correspondence, documentation and meeting papers, and support panels, committees and boards where required.
• Work collaboratively across teams to provide a consistent, effective and student-focused service.
• Contribute to process improvement, standardisation and service excellence within assessment administration.

We welcome candidates who bring diverse perspectives, experiences and approaches to their work.

About You

You will have strong administrative, organisational and communication skills, with the ability to work accurately and flexibly in a busy environment. You will be confident using standard IT packages and willing to learn University systems such as Campus Solutions and Canvas. You will also be comfortable working with confidential information and supporting colleagues, students, and stakeholders in a professional and helpful manner.

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential criteria

• Relevant administrative experience, ideally within a customer service, student administration or busy office environment.
• Strong organisational skills, with the ability to prioritise competing tasks, manage deadlines and work accurately during busy periods.
• Excellent attention to detail and the ability to maintain accurate records, tracking documents and data.
• Excellent digital skills, including experience of Microsoft Office, particularly Word, Outlook and Excel.
• Advanced Microsoft Excel skills, with experience of managing, analysing, manipulating and maintaining complex datasets accurately.
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with students, staff and stakeholders.
• Ability to work effectively as part of a team, support colleagues and work flexibly across processes and priorities.
• Ability to handle confidential information appropriately and work in line with data protection requirements.
• A proactive, student-focused approach and commitment to service excellence, equality, diversity and inclusion.

Desirable criteria

• Experience of working in higher education or a teaching and learning/student support environment.
• Experience of assessment administration, examination boards, panels, appeals, mitigating circumstances or related student processes.
• Experience of using University systems such as Campus Solutions, Power BI, Canvas or similar student record and virtual learning environment systems.
• Experience of supporting committees, panels or meetings, including preparing papers, recording actions or taking minutes.#

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Amanda Bridgeman

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.