Teaching, Learning and Student Experience (TLSE) Administrator (Assessment and Progression)

University of Manchester; Manchester; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts.

Purple Place employee discount

Job summary

University of Manchester is seeking a motivated Teaching, Learning and Student Experience Administrator – Assessment and Progression to support administration of assessment and progression processes and student records within a dynamic and inclusive environment.

You will manage exam processes, maintain data quality, and support examination boards while guiding students and academic colleagues with confidentiality.

Qualifications

• Experience of teaching and learning administration or student policies
• Ability to work flexibly in a large organisation
• Excellent communication and customer-service skills with confidentiality
• Strong organisational skills with ability to prioritise deadlines and accuracy

Responsibilities

• Administering assessment and progression activities (exam-paper prep, marking, outcomes, exam-board decisions)
• Maintaining accurate student and assessment records and data quality
• Servicing Examination Boards and Panels; supporting assessments in Canvas
• Providing information and guidance to students and colleagues while ensuring confidentiality
• Supervising and coordinating work activities to standardise processes and drive improvement

Skills

Teamwork

Communication

Data handling

Digital systems

Tools

Campus Solutions

Canvas

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning and Student Experience Administrator – Assessment and Progression. This role offers an exciting opportunity to support the effective administration of assessment and student records, helping us provide a consistent, high-quality service that places the student experience at the heart of our work within a dynamic and inclusive environment.

You will be responsible for:

• Administering assessment and progression activities, including exam-paper preparation, marking processes, mitigating circumstances outcomes, results publication and exam-board decisions.
• Maintaining accurate student and assessment records, data quality and system updates in line with data-protection requirements.
• Servicing Examination Boards and Summary Disciplinary Panels, and supporting assessment activity in online learning environments such as Canvas.
• Providing clear information, advice and guidance to students, academic colleagues and other stakeholders while maintaining confidentiality.
• Supervising and co-ordinating work activities, contributing to standardised processes, service excellence and continuous improvement across teams.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:

Essential Criteria:

• Relevant knowledge or experience of teaching and learning and/or student administrative policies and procedures.
• Experience of working flexibly and collaboratively in a team within a large organisation.
• Excellent communication and customer-service skills, with the ability to provide accurate advice and maintain confidentiality.
• Strong organisational skills, with the ability to prioritise varied work, meet strict deadlines and maintain a high level of accuracy.
• The ability to supervise or co-ordinate work activities, solve problems effectively and use digital systems confidently.

Desirable Criteria:

• Experience of assessment and progression administration, including examination boards, results or mitigating circumstances.
• Experience of student-record systems or online learning environments, such as Campus Solutions or Canvas.

We value transferable skills and real-world experience as much as formal qualifications. No specific educational qualification is required.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Madeleine Edden

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.