Talent Solutions Manager

Sanderson; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Learning & Development

Recognition & Rewards

Flexible Working

Health & Financial Benefits

Family Support

Social & CSR Activities

Wellbeing Support

Job summary

Sanderson, Manchester, is seeking a Talent Solutions Manager to oversee the day-to-day operations and commercial performance of key MSP/RPO client accounts. You will partner with clients and internal stakeholders to ensure excellent service delivery and strong relationships.

You will lead Talent Partners, drive governance, and support strategic initiatives while identifying growth opportunities and coaching teams to deliver outstanding results.

Qualifications

• Experience managing recruitment delivery within MSP, RPO or Talent Solutions environments.
• Strong stakeholder management and communication skills.
• Experience leading, coaching or supporting recruitment teams.

Responsibilities

• Managing day-to-day operational and commercial performance of key MSP/RPO client accounts.
• Leading Talent Partners to deliver exceptional results and coaching them to high performance.
• Monitoring account performance against KPIs, SLAs and contractual requirements.
• Producing governance reporting and supporting Quarterly Business Reviews.
• Identifying risks, opportunities and areas for service improvement.
• Supporting commercial growth, account renewals and client retention initiatives.
• Collaborating across teams to share best practice and enhance client outcomes.

Skills

Relationship management

Stakeholder management

Data-driven decision-making

Coaching & mentoring

Recruitment operations

Job description

What Does the Talent Solutions Manager Role Involve?

As a Talent Solutions Manager, you'll be responsible for the day-to-day operational and commercial performance of key MSP/RPO client accounts. Acting as a trusted partner to clients and internal stakeholders, you'll ensure excellent service delivery, strong client relationships, and continuous improvement across recruitment operations.

Working closely with the Client Services Director, you'll support account growth, governance, and strategic initiatives while leading and developing Talent Partners to deliver exceptional results.

What You'll Be Doing

• Building strong relationships with hiring managers and key stakeholders across client accounts.
• Acting as a trusted advisor, providing market insight and supporting workforce planning discussions.
• Monitoring account performance against KPIs, SLAs and contractual requirements.
• Producing governance reporting and supporting Quarterly Business Reviews.
• Identifying risks, opportunities and areas for service improvement.
• Supporting commercial growth, account renewals and client retention initiatives.
• Coaching and supporting Talent Partners to drive high performance and service excellence.
• Working with Delivery Managers on resource planning and operational priorities.
• Ensuring recruitment processes, SOPs and governance standards are maintained.
• Supporting invoicing, forecasting and financial performance activities.
• Collaborating across teams to share best practice and enhance client outcomes.

About You

We're looking for a relationship-driven recruitment professional with experience managing recruitment delivery within an MSP, RPO or outsourced recruitment environment.

You'll ideally have:

• Experience managing client relationships and recruitment operations within MSP, RPO or Talent Solutions environments.
• Strong stakeholder management and communication skills.
• Experience managing SLAs, KPIs, governance reporting and operational performance.
• Commercial awareness with the ability to identify growth opportunities.
• Experience leading, coaching or supporting recruitment teams.
• Strong problem-solving and decision-making skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Confidence using data and insights to influence decision-making and improve performance.
• Flexibility to travel to client sites when required.

Other Benefits We Offer

• Learning & Development – Ongoing training, mentoring and coaching to support your career growth.
• Recognition & Rewards – Group bonus scheme, service awards and colleague recognition programmes.
• Flexible Working – Hybrid working and flexible arrangements to support work-life balance.
• Health & Financial Benefits – Pension, health and dental plans, cycle-to-work scheme and holiday buy/sell options.
• Family Support – Enhanced maternity and paternity leave.
• Social & CSR Activities – Opportunities to get involved in social events, fundraising and community initiatives.
• Wellbeing Support – Employee wellbeing and mental health support through Telus for you and your family.

About Us

With over 40 years of experience, Sanderson provides recruitment, consulting and workforce solutions across a range of industries. Driven by partnership, collaboration and inclusion, we help organisations attract, retain and develop exceptional talent.

At Sanderson, our values underpin everything we do: Collaboration, Bravery, Simplicity, Commitment and Reliability. We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds and experiences.