MSP Program Director

Randstad Enterprise; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Specialized training

Digital way of working

Proactive mindset opportunities

Job summary

A global talent leader is seeking an MSP Program Director to manage the EMEA region from the heart of London. In this hybrid role, you will handle operational management, client relationships, and strategic leadership for an effective team. Ideal candidates will possess 5-10 years of experience in MSP recruitment, with expertise in financial management and problem solving. The opportunity offers the platform to lead future talent acquisition efforts and drive innovative workforce solutions.

Qualifications

• 5-10 years experience leading MSP teams in recruitment.
• Proven ability to manage commercial budgets and P&L.
• Strong team management experience fostering high-performance teams.
• Strategic thinking with market insight.
• Hands-on builder mindset to navigate ambiguity.

Responsibilities

• Develop and deliver operational plans ensuring optimum staffing levels.
• Manage key relationships with client sponsors and service offerings.
• Establish metrics and KPIs to exceed service levels.
• Create and implement operational strategies aligned with company values.
• Establish KPIs and coach resources to exceed service levels.

Skills

MSP recruitment experience

Leadership skills

Financial acumen

Strategic thinking

Problem-solving mindset

Job description

Elevate Your Career with Randstad Enterprise 🚀

At Randstad Enterprise, we offer unparalleled opportunities for growth and career advancement. When you join us, you aren’t just taking a job; you’re collaborating with leading organizations across diverse sectors, leveraging cutting‑edge technology and innovative strategies to drive impactful workforce solutions.

We embrace a culture that values diversity, inclusivity, and creativity—fostering an environment where your ideas and expertise are not only heard but also celebrated. Make a difference in the world of recruitment and talent acquisition with Randstad Sourceright; your gateway to a rewarding and fulfilling career journey.

About the Role

We are seeking an MSP Program Director to serve as a central management representative and strategic partner for our clients. This is a hybrid role based in London, and will require ad‑hoc visits to various client sites to ensure a proactive and excellent service delivery.

In this role, you will be responsible for managing the EMEA region in the most efficient and profitable way, leading a high‑performing team to exceed expectations while maintaining strong, face‑to‑face relationships with key stakeholders.

Key Responsibilities

• Operational Management: Develop and deliver operational plans, ensuring optimum staffing levels and guiding managers through effective succession planning.
• Client & Customer Management: Manage key relationships with client sponsors, identify new service offerings, and act as the primary point of escalation.
• Budgeting & Financial Oversight: Manage the development of budget plans, including monthly P&Ls, and monitor costs to deliver against commercial objectives.
• Leadership & Strategy: Create and implement operational strategies that align with company values, while fostering a cohesive and highly motivated team environment.
• Performance Management: Establish metrics and KPIs to ensure service levels are exceeded, providing coaching and feedback to prioritize resources effectively.

What You Need to Bring

• Expertise: Previous experience in MSP recruitment leading MSP teams, 5 -10 years preferred
• Financial Acumen: Proven experience in managing business plans, commercial budgets, and P&L.
• Leadership: Strong team management experience and the ability to build high‑performance teams through a clear sense of purpose.
• Strategic Thinking: The ability to cut through complexity and understand market trends to inform planning and decision‑making.
• Builder & Problem‑Solver Mindset: A hands‑on, roll‑up‑your‑sleeves approach with the creativity and resilience to navigate ambiguity, solve complex challenges, and design practical solutions. This role will be instrumental in building and shaping the UK/EMEA program and team — your voice, ideas, and input will directly influence the operating model, governance framework, and long‑term success of the business.

Why Join Us?

• Work for a global talent leader providing specialized solutions to the world's most successful companies.
• A digital way of working that encourages a proactive mindset and innovation.
• The opportunity to develop your own capabilities within an existing development framework and specialized training.

Ready to lead the future of talent acquisition from the heart of London?

Start your online application today by clicking "Apply"!

Randstad Sourceright is an inclusive employer. Should you require any reasonable adjustments during the recruitment process, please reach out to our Internal Talent Acquisition (ITA) team.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s).