Tactical Operations Centre - Administrator

East of England Ambulance Service NHS Trust; Chelmsford; Hybrid; GBP 9,000 - 15,000; Part time

Job summary

The East of England Ambulance Service NHS Trust is recruiting a part-time administrator to support the Tactical Operations Centre (TOC) and the EOC teams. The role focuses on confidential administration, diary management, records maintenance, and providing flexible administrative support across busy operations.

Ideal candidates will have strong attention to detail, excellent written and verbal communication, high data accuracy, and proficient use of Microsoft Office.

Qualifications

• Strong attention to detail and high data accuracy.
• Good written and verbal communication skills.
• Comfort with Microsoft Office products.
• Ability to work autonomously in a busy department.
• Commitment to confidentiality and information governance.
• Flexible working pattern with agreed hours.

Responsibilities

• Compliance related administration (e.g., driving licence checks).
• Maintain incident response packs and update documents and plans.
• Support staff management including meetings and outcome letters.
• Curate departmental records; manage inbox and keep documents up-to-date.
• Provide administrative support to critical operations (e.g., updating on-call rota and wallboards).
• Provide admin support to the EOC Support Services Manager and Duty Tactical Commander.
• Provide additional capacity to the EOC Business Continuity & Resilience Team during projects.
• Support project work (data input, document drafting, gathering information).
• Business support tasks (booking travel, meeting rooms, pool cars).
• General department support (ordering stationery, IT/Estates defects reporting, supplies).
• Act as Loggist for Duty Tactical Commander after accredited training if incident occurs.

Skills

Attention to detail

Verbal communication

Written communication

Data accuracy

MS Office

Job description

The EEAST Tactical Operations Centre is a key 24/7 function, coordinating the day‑to‑day work of a busy ambulance service, including a key role in managing the trust's response to major, critical, complex and significant incidents and coordinating the response to business continuity incidents and other disruptive events.

The TOC is recruiting for a part time administrator (18.75 hours/week) to support the work of the department – in particular the trust's dynamic team of Duty Tactical Commanders and the EOC Support Service Manager – in maintaining the smooth running of the TOC, whilst also providing support to the EOC Business Continuity & Resilience Team as needed.

The ideal candidate would have strong attention to detail, good written and verbal communication skills, and high accuracy when dealing with data, as well as a high level of comfort using Microsoft Office products.

As the only administrator within a busy and dynamic department, autonomy, teamwork and flexibility are essential, as is the ability to manage your own workload and communicate effectively with colleagues at all levels.

An absolute commitment to maintaining the confidentiality of confidential or sensitive information is utterly essential, as is the ability to work strictly within Information Governance requirements.

This role is generally suitable for flexible working – with the exact working pattern to be agreed as part of the appointment process.

• Compliance related administration (eg: driving licence checks).
• Maintaining incident response packs, including auditing packs and updating documents and plans (etc) as released.
• Supporting staff management (eg: arranging formal meetings and drafting/sending outcome letters, updating staff files).
• Curating departmental records (particularly acting as custodian to a busy and complex inbox and ensuring documents are kept up-to-date).
• Administrative support to critical operations (eg: updating the on call rota & wallboards, maintaining the accuracy of records and logs etc).
• Administrative support to the EOC Support Services Manager (eg: Diary management, inbox management, minute taking etc), and the Duty Tactical Commander team if required.
• Providing additional administrative capacity to the EOC Business Continuity & Resilience Team during projects or busy periods.
• Supporting project work (eg: data input, drafting of documents, gathering of information etc).
• Business support (booking travel & accommodation, organising meeting rooms, arranging pool cars etc).

General support to the department (eg: ordering stationary, ensuring IT & estates defects are reported, maintaining supplies, ordering uniform, ensuring good order within cupboards etc).

Should an incident occur whilst on duty, following completion of an accredited training course, act as the Loggist for the Duty Tactical Commander.

You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For further details / informal visits contact: Name: Tom Paddock Job title: Duty Tactical Commander Email address: [e-mail] Telephone number: 01245 444 515

Contact can also be made with the Duty PVSH Manager on 01245 444 515 (24/7) to discuss the role in greater detail.