Systems Support Officer

Cheshire East Council; Macclesfield; Hybrid; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

34 days annual leave

Leave purchase up to 10 days

37-hour week

Green car salary sacrifice

White goods salary sacrifice

Career average pension

Cycle to work

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a Systems Support Officer to join the Development Management team. The role focuses on providing systems support for the Planning Service, maintaining and improving business systems, and collaborating with Officers, ICT colleagues and suppliers to resolve issues.

You will contribute to delivering an excellent service, drive continuous improvement, and operate in a hybrid work environment with opportunities to work from home and in the office.

Qualifications

• You must be able to improve business processes and implement change.
• Excellent interpersonal and communication skills to collaborate with stakeholders.
• Organised with an eye for detail and strong ICT skills.
• Enjoy problem solving and meeting deadlines.
• Ability to work effectively under changing priorities and deadlines.

Responsibilities

• Provide systems support for the Planning Service and ensure operation and maintenance of business systems.
• Investigate issues and coordinate with ICT colleagues and software suppliers to achieve timely resolutions.
• Act as the first point of contact for system-related queries and improve user experience.

Skills

Process improvement

Communication

Time management

Problem solving

Organised

Job description

We have a fantastic opportunity to appoint a Systems Support Officer in our well-established Development Management team at Cheshire East. In this role, you will provide systems support for the Planning Service, taking ownership of issues from initial identification and investigation through to successful resolution. If you enjoy working collaboratively, have strong problem-solving skills, and take pride in delivering excellent support, this could be the perfect opportunity for you.

We provide a flexible and supportive working environment with hybrid options to work from home and the office, and a range of employee benefits.

About us

At Cheshire East Council we are resident and partner focused with a vision to enable prosperity and wellbeing for all. People really are at the heart of everything we do and that starts with our incredible workforce. We promote a culture of high performance where people can aspire, thrive and flourish, where we strive to deliver best value in everything we do.

For us, success isn’t just about what we achieve, but how we achieve it together. We promote curiosity, excellence, innovation and continuous improvement. We are values led and committed to wellbeing and inclusion for all, where our employees co‑created our values of drive, integrity, rest... (remaining content unchanged)

We are proud to work for Cheshire East Council and believe you would be too, so come and join us!

Join us on a meaningful journey at Cheshire East Council

Join a team that’s compassionate, forward-thinking and deeply committed to making a difference. Our residents are at the heart of everything we do, and your role will be a key part of our transformation journey. This is your chance to be part of something meaningful where your ideas, energy and work can create real impact every day.

About the Role:

We are looking for a Systems Support Officer to join our well-established Development Management team at Cheshire East. This role involves providing systems support for the Planning Service, helping to ensure the effective operation, configuration, maintenance and continuous improvement of our business systems. Acting as the first point of contact for system-related queries and issues, you will investigate problems, identify solutions and work closely with Officers, ICT colleagues and software suppliers to achieve timely resolutions.

You will be committed to delivering an excellent service and improving the user experience. We are looking for someone who enjoys problem-solving, takes a proactive approach to finding solutions, and is motivated by making a positive difference through continuous improvement.

This is just a snapshot of some of the exciting things you’ll be doing in role, to find out more about the other key responsibilities of the role please view the attached job description.

About you:

• The ability to improve business processes and to implement change
• You must have excellent interpersonal and communication skills to effectively collaborate with all stakeholders in the planning process.
• Youmust be organisedwith an eye for detail and possess excellent ICT skills.
• You should enjoy problem solving and working to deadlines.
• You will have the ability to work effectively to meet challenging deadlines and competing and changing priorities.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

What we offer in return:

• A competitive salary - Between £31,537 per annum - £34,434 per annum with guaranteed yearly pay increases!
• Enhanced annual leave- Start with an impressive34 days of annual leave(including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchaseup to 10 extra daysof annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern- Enjoy a37-hour standard full-time work weekwith the added perks of flexitime.
• Salary sacrifice green car scheme- Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme.There’re no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary
• Enhanced public pension-Secure your future with ourcareer average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay
• Cycle to work scheme -Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!
• Employee assistance programme- Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life
• Discounted gym membership -Stay active and healthy with corporate membership prices for Everybody Leisure, including:
  • Gym, Swim and Group Fitness at all 16 facilities
  • Off-Peak Racket Sports
  • Athletics Tracks
  • Sauna/Steam/Spa