Systems Support Officer

NHS; Gateshead; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK healthcare provider is seeking a systems support professional to enhance IT operations across key hospital systems. Applicants should have substantial experience in support roles, with specific knowledge of Philips PACs and responsibilities for server management and system integration. The position offers flexible working options and a commitment to maintaining high standards of care.

Qualifications

• 5+ years' experience in systems support
• Substantial second/third level support in a 24 x 7 environment
• Management of servers and storage infrastructure

Responsibilities

• Proactively recommend upgrades for server/client platforms
• Develop supporting documentation and procedures
• Ensure server hardware and operating systems are secured and backed up

Skills

Effective written and verbal communication

Analytical and technical competencies

Ability to work with departmental systems administrators

Education

ITIL Foundation Certificate

Certification from Microsoft, MS SQL, IRIS, Oracle or similar

Job description

To provide operational support and development of clinical and non clinical systems used across the Trust

Provide technical advice, guidance and support relating to the design, specification, procurement and implementation improvements to the databases, applications, systems and client software.

Deliver innovation by using scripting and web programming technologies to enhance and automate operations and services provided by the IT Department. Integration of other support and operational systems with Active Directory and other future directory services, single sign-on products.

Perform second and third level investigation to facilitate problem identification and resolution across the IT Department in relation to clinical and non-clinical systems.

To participate in the IT On Call rota providing out of hours support coverage of key Trust Infrastructure and applications.

Main duties of the job

Working with Philips and the Radiology department to implement and replace the existing PACs system.

Working with suppliers to diagnose faults and fix issues with major clinical systems like RIS and EPMA and future upgrades to systems.

Have experience of working with PACs system and understanding the workflows and integrations of the current PACs system

Support and install new SQL Server Always on Environments for new and upgraded systems

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

To ensure that for the key Trust computer systems including Philips PACs, Philips, RIS and EPMA the post holder has responsibility:

o That appropriate server hardware, operating system and storage are correctly configured and adequately secured and backed up, including where appropriate with the necessary integration agents for the relevant databases

o To proactively recommend any necessary upgrades or enhancements to server or client platforms to maximise the productivity of these systems, and to participate in any projects arising

o To develop supporting documentation, policies and procedures for the management of these systems

o Where appropriate work with system administrators to automate commonly executed management tasks

o To liaise with the departmental system administrators, system suppliers, and any other associated third parties, to ensure that the systems remain available to end users as required by the applications, to fully support the delivery of patient care, including where appropriate remote supplier support facilities

o That provisions have been made for disaster recovery and business continuity planning for the systems and server infrastructure, including arrangements with departmental systems administrators and third party organisations where appropriate

o Manage and develop supported databases, with particular emphasis on performance and capacity, in association with supplier technical support

Work with departmental systems administrators, project staff, local and national service providers, and other third party organisations over the integration of these systems into the National Programme, or the replacement of these systems by LSP/NASP equivalents or other central initiatives such as Electronic Staff Record

Represent the Trust on local, regional and national forums where appropriate for the support and development of these systems

Maintain an up to date knowledge of the relevant server hardware and operating systems, storage architectures and solutions and client configurations appropriate to these applications

Maintain and develop the relevant skills for support of these applications

Person Specification

Education

• has ITIL Foundation Certificate
• Certification from Microsoft, MS SQL, IRIS, Oracle or similar

Experience

• 3 years systems support
• Substantial second/third level support in a 24 x 7 real-time environment across multiple sites and organisations
• Management of servers and associated storage infrastructure in a highly complex 24 x 7 real time environment
• Management of client architectures and user access
• Management of relationships with third party network service providers
• Working knowledge of Philips PACs and RIS system, shutdown processes
• 5 + years' experience of systems support
• Exposure to ITIL concepts and practices
• Experience of SCCM

Skills

• Effective written and verbal communication
• Analytical and technical competencies
• Ability to work with departmental systems administrators, local and national service providers and other support organisations to deliver required levels of end user support
• Familiarity with non-Intel server and desktop platforms
• Familiarity with NHS

Knowledge

• Hardware, operating systems, storage and database technologies, server platforms
• Familiarity with Microsoft product families and technologies including current desktop and server platforms
• Relevant technical standards

Personal Qualities

• Flexibility, dedication, organised
• Appetite to maintain and develop technical knowledge and expertise as technology advances
• Team member but able to work on their own.
• Able to relate to staff of all levels
• Passionate about improving services for patients and staff
• Ability to work to deadlines
• Pragmatic approach to problem resolution

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working