Field Systems Support Officer

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the energy sector seeks a Field Systems Support Officer to enhance operations through training and support. The role involves becoming an expert in Field Systems applications and coordinating with IT to improve processes. Ideal candidates will have strong communication skills and a full UK driving license, contributing to the efficiency of operations across the Northeast.

Qualifications

• Full UK Driving License required.
• Strong communication and organization skills essential.
• Project Management experience is desirable.

Responsibilities

• Support and train Operations staff in field devices and applications.
• Deliver training and develop training materials for Field Systems applications.
• Coordinate with IT regarding system faults and improvements.

Skills

Communication

Teamwork

Customer Service

Project Management

Education

Full UK Driving License

Tools

Microsoft Office

Job description

Below is a refined version of the job description, with improved formatting and focus on relevant content:

Field Systems Support Officer, Newcastle-upon-Tyne, Tyne and Wear

Client:

Northern Powergrid

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

Job Description:

Are you passionate about advancing your career in the evolving energy industry? Join our Operational Services Team as a Field Systems Support Officer, based in Shiremoor, Sunderland, Castleford, or Hellaby.

Northern Powergrid is at the forefront of delivering a smart, innovative power network to serve 8 million customers across the Northeast, Yorkshire, and northern Lincolnshire.

In this role, you will support and train Operations staff in field devices, applications, and processes, ensuring efficient and effective operations.

Key Responsibilities:

• Become an expert in all Field Systems applications, providing support to operational staff and managers.
• Deliver training and develop training materials for Field Systems applications.
• Support Field Operations users, including initial training, early life support, and refresher training.
• Support NPg Unmanned Aircraft Systems (UAS) operations and pilots.
• Coordinate with IT and service providers regarding system faults, issues, and improvements.
• Assist in designing and producing digitized forms and mobile data capture processes.
• Support programs such as BHE Transformation, Powerlink, and related software applications.

Skills and Attributes:

• Strong communication and interpersonal skills.
• Teamwork and flexibility.
• Excellent customer service and ownership of solutions.
• Proficiency in Microsoft Office applications (including MS Project, Word, Access, Excel, PowerPoint, Teams, SharePoint).
• Project management skills, including scheduling and prioritization.

Qualifications and Experience:

Essential:

• Full UK Driving License.
• Strong communication and organization skills.

Desirable:

• Project Management experience.
• Microsoft Office training courses.
• Experience in field device or application rollout and training.
• Experience supporting diverse aptitude levels.

Application Process:

Click here to apply today or visit northernpowergrid.com/careers for more opportunities.

Note: The role involves visiting customer premises and requires a basic DBS check, subject to your consent.