Field Systems Support Officer

JR United Kingdom; Sunderland; On-site; GBP 28,000 - 32,000; Full time

Job summary

Join a leading energy sector company as a Field Systems Support Officer in Sunderland. In this role, you'll support and train operational staff on Field Systems applications while collaborating with various stakeholders to enhance efficiency. If you're organized and passionate about energy innovation, we want to hear from you.

Benefits

Competitive salary

Transport provision

Qualifications

• Full UK Driving License is essential.
• Strong communication and interpersonal skills are required.
• Organisational skills including scheduling and prioritisation are essential.

Responsibilities

• Provide support and training for Field Systems applications to operational staff.
• Deliver and maintain training materials for team training.
• Assist with project management and ensure effective communication.

Skills

Communication

Organisational skills

Education

Full UK Driving License

Tools

Microsoft Project

Microsoft Word

Microsoft Access

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft SharePoint

Job description

Social network you want to login/join with:

Field Systems Support Officer, Sunderland, Tyne and Wear

Client:

Northern Powergrid

Location:

Sunderland, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Do you want to help power your career and be part of an evolving energy industry?

An exciting opportunity has arisen for an enthusiastic Field Systems Support Officer to join our Operational Services Team. This role will be based in either Shiremoor, Sunderland, Castleford, or Hellaby.

The energy industry is advancing with investment in smart technology innovation. Northern Powergrid, responsible for powering 8 million customers across the Northeast, Yorkshire, and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

The successful candidate will provide support and training for Operations staff covering field devices, applications, and processes.

We offer a competitive salary between £28,401 - £31,107, along with transport provision.

We’re excited to hear from candidates passionate about our company and industry, with a desire to succeed. Apply now and we’ll be in touch.

Key Responsibilities:

• Be the expert in all Field Systems applications, providing support to operational staff and managers.
• Deliver training on Field Systems applications, including creating and maintaining training materials.
• Provide support to all Field Operations users, including initial training, early life support, and refresher training.
• Support NPg Unmanned Aircraft Systems (UAS) operations and pilots.
• Liaise with IT and service providers regarding faults, issues, and improvements on Field Systems applications.
• Assist with designing and producing digitised forms or mobile data capture processes.
• Support programmes like BHE Transformation, Powerlink, and related software/applications.
• Demonstrate strong communication and interpersonal skills.
• Work cooperatively and flexibly as part of a team.
• Provide excellent customer service, taking ownership and delivering solutions.
• Collaborate with internal and external stakeholders.
• Utilise Microsoft applications effectively (MS Project, Word, Access, Excel, PowerPoint, Teams, SharePoint).
• Manage projects with scheduling, prioritisation, and task delivery skills.

Qualifications and Attributes

Essential Qualifications & Experience:

• Full UK Driving License
• Strong communication and interpersonal skills
• Strong organisational skills including scheduling and prioritisation

Desirable Qualifications & Experience:

• Project Management
• Microsoft Office Courses
• Experience in field device or application roll-out & training
• Experience supporting a range of aptitude levels

Click here to apply today

Visit northernpowergrid.com/careers to learn more about this and other opportunities.

Posted: 22 May

Closing date for applications: 5 June

As part of our compliance, successful candidates will undergo a basic Disclosure and Barring Service (DBS) check, as the role may involve visiting customer premises. Please confirm in your application if you consent to this check.