IT Support Officer

NHS; Carlisle; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading NHS organization as an IT Support Officer, where you'll solve complex IT challenges and support a wide range of technologies. This role emphasizes effective communication with clinical and non-clinical staff and requires experience in hardware/software support. You'll contribute to the implementation of innovative IT solutions across North Cumbria.

Benefits

NHS discounts with retailers

27-day holiday scheme rising to 33 after 10 years

Employee Assistance Programme

Qualifications

• Experience in hardware/software support for end users.
• Able to support Windows 7 and above.
• Knowledge of NHS IT systems and requirements.

Responsibilities

• Support end user devices in a distributed environment.
• Manage hardware and software issues based on SLAs.
• Deliver support for various IT solutions including desktop, mobile, and telephony.

Skills

Troubleshooting

Communication

Planning and time-management

Education

GCSEs at grade 5 or above

HND in IT-related subject

Degree in IT-related subject

Tools

Microsoft Desktop Products

McAfee Security Products

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

IT Support Officer

The closing date is 04 June 2025

IT Support Officers Band 4 20 Months Fix term

Love diagnosing and solving complex IT problems for others? Interested in continuing your IT career within the NHS? Would you enjoy being part of a team who are involved in implementing technologies which support both transformation and innovation? If you do, this could be the job for you as we are currently looking to recruit an IT Support Officer to join the team based at Maglona House, for 20 months to support the implementation of our new ePR solution though out Cumbria.

The team provides remote and field based support to our user base both in clinical and non-clinical settings across North and West Cumbria. As well as supporting end user devices within the operational environment (hardware, software and firmware), you will support the delivery of projects.

You will need to build relationships with clinical and non-clinical staff and be the point of contact for managing all hardware and software issues assigned to you whilst working in accordance with the Trusts service level agreement. As a result, efficient and effective communication skills in a wide range of forms are vital, as well as the flexibility to work outside of working hours when required.

Main duties of the job

As a member of the team you will play a valuable part in delivering support to a wide range of hardware and software solutions, including (but not limited to) desktop workstations, laptops, mobile carts, iOS & Android devices, printers, fixed and mobile telephony, following standard operating procedures. A good working knowledge of Windows 7 and 10 as well as MS office 2010 and above are needed to be successful in this role. Experience in MS server based technologies including Active Directory and support in a in a corporate LAN\WAN environment would be advantageous.

You will need to demonstrate knowledge and experience in IT hardware and software support in a busy environment, preferably in a similar role, and be both dynamic and responsive in your approach to work. You must be capable of managing and effectively prioritising your own workload.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.

Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.s part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Skills and Aptitudes

• Excellent verbal/written communication skills to work effectively within a team
• Excellent interpersonal skills
• Excellent planning and time-management skills
• Able to set clear and appropriate priorities to meet overall goals
• Ability to apply moving and handling techniques

Knowledge

• Supporting end user devices in a distributed environment
• Developing trends in IT
• Microsoft Desktop Products
• NHS IT systems and requirements
• Mobile Devices including iOS & Android
• PRINCE2
• ITIL v3

Experiance

• Troubleshooting and resolving IT hardware and software issues for end users
• Supporting and configuring Windows 7 and above
• Supporting and configuring MS Office 2010 and above
• Deployment and installation of IT hardware
• Experience with MS Server based technologies inc. Active Directory
• IT Support in a corporate LAN/WAN environment
• McAfee Security Products
• Asset Management including relocations

Qualifications

• GCSEs (or equivalent) at grade 5 or above, including Maths and English
• HND in an IT-related subject or equivalent experience
• Membership of professional body
• Microsoft Certified (MTA, MCSA, MCSE)
• ITIL v3 Foundation
• Degree in IT related subject

Other Requirements

• Willing to travel and work in all locations covered and supported by the department
• Willing to work different shift patterns and/or extended hours
• Willing to work in a flexible and dynamic manner
• Must be able to travel independently of public transport
• Pleasant disposition
• Enthusiastic and highly motivated
• Driving licence
• Use of own vehicle for business purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust